Technical Support Consultant

Description Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: - Provide technical support via email, calls and chats in a professional and efficient manner - Provide technical and customer support. D2C and B2B inquiries, password resets - Troubleshoot issues with home app and escalations - Troubleshoot product issues and guide customers through solutions step-by-step - Ask the right questions to understand and diagnose the problem - Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process - Document customer interactions and troubleshooting steps clearly - Escalate complex or unresolved technical issues when necessary - Provide a positive, patient, and professional customer experience - Manage multiple conversations efficiently while maintaining accuracy and quality What you need to succeed in this role: - Excellent English communication skills (at least C1 for both spoken and written) - At least 1 year of experience in technical customer support role - Tech-savvy mindset - Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions - Critical thinking and strong common sense, with a practical and analytical