Technical Support Engineer
Company Description
Mining Career Hub is a global platform dedicated to innovation, collaboration, and professional growth in the mining sector. The organization connects investors, employers, and professionals, providing tools and resources to help them succeed in a dynamic industry. Services include quality and standards compliance support, CV and cover letter optimization, interview preparation, LinkedIn profile enhancement, and job search guidance. Mining Career Hub serves both experienced professionals and recent graduates worldwide, fostering a supportive community focused on excellence and shared success. Joining the network offers access to industry expertise, career development resources, and opportunities across the global mining ecosystem. Role Description The Technical Support Engineer is a full-time remote role responsible for providing technical and customer support to users of Mining Career Hub’s platforms and services. This role involves diagnosing and resolving technical issues, guiding users through troubleshooting steps, and documenting solutions for recurring problems. The Technical Support Engineer will collaborate with product and engineering teams to escalate complex cases, contribute to knowledge base articles, and suggest improvements to systems and workflows. Daily tasks include responding to support tickets and live inquiries, analyzing issues to identify trends, ensuring a positive user experience, and maintaining clear communication with stakeholders. The role also requires proactive monitoring of systems, assisting with onboarding and training materials, and supporting continuous improvement of service quality.
Qualifications
Experience supporting cryptocurrency exchanges, wallets, or blockchain applications. Understanding of wallet addresses, transaction hashes, gas fees, confirmations, and network delays. Ability to investigate blockchain transactions using Etherscan or similar explorers. Experience troubleshooting failed deposits, withdrawals, transfers, and wallet connections. Familiarity with APIs, ticketing systems, browser developer tools, and basic technical diagnostics. Ability to escalate technical issues to engineering and operations teams. Strong analytical and communication skills.