Technical Support Engineer II - WFH
# Senior Technical Support Engineer ## About the Role Motorola Solutions is seeking a Senior Technical Support Engineer to configure, support, and maintain critical hardware and software systems for public safety customers. This is a remote U.S. position supporting mission-critical environments where system reliability, technical troubleshooting, and customer service are essential. The role requires the ability to work collaboratively across teams and support CJIS-classified networks, with strong technical experience in SQL Server and Windows Server environments. The position also includes on-call responsibilities and requires flexibility to work nights, weekends, and holidays when needed. ## Key Responsibilities
- Configure and support critical hardware and software solutions for public safety customers.
- Provide technical support and troubleshooting for customer environments.
- Maintain and support CJIS-classified networks.
- Work with SQL Server and Windows Server environments.
- Collaborate with cross-functional and technical teams to resolve issues and support customer needs.
- Participate in on-call support as required.
- Provide support during nights, weekends, and holidays as part of the role's on-call responsibilities.
## Required Qualifications ### Education & Experience
- Bachelor's degree or equivalent experience.
- Strong experience supporting SQL Server environments.
- Strong experience with Windows Server.
- Ability to maintain and support CJIS-classified networks.
- Ability to collaborate effectively across technical and cross-functional teams.
### Work Requirements
- Ability and willingness to participate in on-call duties.
- Availability to work nights, weekends, and holidays when required.
## Work Arrangement & Location
- Job Title: Senior Technical Support Engineer
- Work Arrangement: Remote
- Location: United States
- Industry/Environment: Public Safety Technology
## About Motorola Solutions Motorola Solutions provides technology and communications solutions for public safety and mission-critical organizations. This role supports customers that depend on reliable hardware, software, and technical infrastructure for critical operations.