Technical Support Engineering Manager

Job Description:

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
• Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
• Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
• Drive operational excellence by improving workflows, building automations, and streamlining tooling.
• Champion documentation and knowledge sharing to empower both customers and teammates. Requirements:
• Prior experience as a Technical Support Engineer or in a hands-on technical support role.
• Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
• Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
• Familiarity with IDEs, LLMs, and AI-powered developer tools.
• Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
• Self-starter with curiosity, creativity, and a bias for action. Benefits:
• Professional development
• Knowledge sharing
• Mentoring and coaching
• Flexible working hours Apply tot his job