Technical Writer I

We're seeking a highly motivated and detail-oriented AI-assisted Technical Writer to work as part of a driven team to create and maintain product and internal process documentation for a scaling organization. This role requires day-to-day use of AI tools to accelerate research, drafting, and formatting, paired with strong human judgment to ensure every piece of content is accurate, on-brand, and genuinely useful to the reader. Responsibilities - Assist in managing product documentation and internal process documentation. - Assist with growth to manage simple to moderate complexity documentation projects. - Write, edit, and format product documentation and internal process documentation, using AI tools as a standard part of the drafting and editing process. - Collaborate with technical teams to gather and research information about products and processes. - Ensure technical verbiage is easy to understand for the end user while supporting content strategy and translation requirements. - Review, fact-check, and refine AI-generated content to ensure accuracy, tone, and clarity. - We value and prioritize human-in-the-loop AI-enabled workflows to create top quality final products. Requirements - Proven work experience as a Technical Writer, Documentation Specialist, or similar role. - Demonstrated experience using AI/LLM tools in a writing, editing, or publishing workflow, with a clear understanding of where human review and judgment are required. - Provide samples of your favorite work. - Excellent written and verbal communication skills. - Strong attention to detail. - Ability to translate complex technical information into user-friendly content. Preferred Qualifications - Bachelor’s degree in English, Technical Writing, or a related field. - Experience in a fast-paced, deadline-driven environment. - Strong project management skills. - Familiarity with prompt engineering or iterating on AI outputs to improve accuracy and fit for specific documentation needs. Tools you'll use - Confluence (with Scroll Content Management) - Jira - UserGuiding - Microsoft Teams - AI/LLM tools for research, drafting, and content workflows This role is an excellent opportunity to grow your skills with constructive, positive mentorship, and a collaborative team environment. The position is Remote/Telecommute. Salary range: $58,000 - $62,000