Telephonic Interviewer LPN
The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative. WE ARE THE KIND OF EMPLOYER YOU DESERVE. illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases. This position performs telephonic interviews for clients who have applied for insurance. We are looking at a schedule of M-F, 12p-9p CST with training being for the first few weeks M-F, 8a-4:30p CST. RESPONSIBILITIES 1. Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions. 2. Receives calls from CSR area to complete telephone interviews with Long Term Care applicants. 3. Uses pre-determined follow-up questions needed for a thorough collection of data. 4. Gives concise, accurate documentation on client's health history. 5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions. 6. When necessary, tactfully refocuses applicants who wander off the subject. 7. Completes all interviews in a timely manner, according to department guidelines. 8. Maintains an 85% productivity level as measured by the Management Operating System in place (MOS). 9. Maintains a minimum 96% quality standard on all telephonic interviews.
Requirements
Minimum Qualifications * Valid and current LPN license. * Education: high school diploma * Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite. * Must type at least 40 words per minute. * Basic functional math skills. * Performs work accurately and efficiently under deadline pressures. * Heavy telephone contact with both customers and internal company staff. * Heavy keyboard and computer use. Preferred Qualifications * Education: Associate's Degree or Bachelor's Degree in Business Administration. * 2 years of nursing experience. * Database experience preferred. * 1-2 years of prior geriatric and/or mental health nursing and assessment experience. * Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.The base pay for this position is starting at $23/hour depending on experience and qualifications.
Location
REMOTE, MN, USA
Current LPN license and high school diploma required. Requires Microsoft Office proficiency, 40 WPM typing, basic math, and accurate deadline-driven work. Nursing, geriatric, mental health, or assessment experience preferred.
Key Responsibilities
- conducting interviews
- documenting histories
- collecting data
Skills & Tools
Microsoft Office Suite, Management Operating System (MOS)
Job Details
- Category: Healthcare Services - Nursing
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Minnesota, United States
- Salary: USD 47,840 – 47,840 / year
- Languages: English
About illumifin
A business process outsourcing provider serving the insurance industry and managing long-term care policies. — Industry: Finance