Tier 2 Network Engineer, End User Support

Tier 2 Network EngineerWe are looking for a Tier 2 Network Engineer to join our managed services support team and take ownership of advanced network troubleshooting across a diverse client base. In this role, you will work through complex technical issues, make sound decisions in real time, and contribute to both customer support and internal engineering improvement efforts. Core responsibilities include: Respond to customer support requests through tickets, phone, and email, resolving advanced networking issues with urgency and sound judgmentTroubleshoot and support switches, routers, firewalls, VPNs, and related network infrastructure across client environmentsDiagnose recurring issues, identify root causes, and implement practical solutions to reduce repeat incidentsDocument resolutions clearly and contribute knowledge base articles to strengthen team-wide support capabilitiesCollaborate with other engineers on escalations, internal projects, and network design initiativesTrack time, activity, and communication accurately across internal systemsParticipate in certification training and maintain relevant technical credentialsJoin an on-call rotation and support client needs outside standard hours when requiredRequirementsRequired skills and abilities: Strong troubleshooting ability across core networking technologies and client environmentsComfort making independent decisions and moving issues toward resolution without excessive oversightAbility to manage multiple priorities and shift quickly based on ticket severity and customer impactClear written communication for documentation and customer-facing updatesWorking knowledge of routing, switching, firewall behavior, VPNs, and network availability conceptsAbility to collaborate effectively while contributing as a strong individual technical resourceMust be very knowledgeable in Palo AltoOther requirements: Minimum of 3 years of experience administering or supporting networking technologiesAssociate or bachelor's degree in information technology or equivalent relevant experienceExperience with technologies such as NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS/VPLS, Radius, LDAP, 802.1x, Spanning Tree, Port Channels, SD-WAN, QoS, and traffic shaping is valuedMSP or professional services experience is a plusRelevant networking certifications are preferred, including examples such as CCNA, NSE4, PCNSA, or Azure/AWS networking certificationsWork perks: Extensive paid time off including paid holidays and float holidaysHighly competitive and flexible medical, dental, and vision benefits plans to suit your needs401(k) with generous employer matchTailored Life and Disability insurance plansFull reimbursement for approved professional certification and career enriching opportunitiesMonthly mobile phone plan and internet service stipendMagna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com Experience: 6 years required