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About brighthush

brighthush is a trailblazing technology partner that empowers businesses to unlock the full potential of their real‑estate and leasing operations. With a forward‑thinking culture that blends innovation, data‑driven insights, and a relentless focus on customer success, brighthush is redefining how companies connect, collaborate, and grow. Our mission is simple: to provide the tools and support that help our clients thrive in an ever‑evolving market. As a Remote‑First organization, we celebrate flexibility, diversity, and the power of a distributed workforce that can work from anywhere in the United States.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy team that values curiosity, accountability, and continuous improvement. We offer a competitive compensation package, comprehensive health benefits, and a culture that encourages learning, collaboration, and personal growth—all while you work from the comfort of your own home. If you’re passionate about delivering world‑class customer service, thrive in a fast‑paced environment, and want to make a tangible impact on our clients’ success, we want to hear from you.

Key Responsibilities

• Deliver Exceptional Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a positive first impression.
• Problem Solving & Escalation: Diagnose and resolve customer issues, and when necessary, route complex problems to the appropriate internal teams for swift resolution.
• CRM Mastery: Accurately document every customer interaction, including the nature of the issue, steps taken, and final resolution, using brighthush’s CRM platform.
• Follow‑Up & Satisfaction: Reach out to customers after resolution to confirm satisfaction and gather feedback for continuous improvement.
• Product & Service Knowledge: Stay current on brighthush’s product suite, updates, and industry trends to provide informed, insightful assistance.
• Process Improvement: Identify recurring issues or bottlenecks and collaborate with cross‑functional teams to refine support workflows and knowledge base content.
• Team Collaboration: Participate in daily stand‑ups, knowledge sharing sessions, and training workshops to stay aligned with team goals and best practices.
• Quality Assurance: Review and adhere to company policies, quality standards, and compliance requirements to maintain high service levels.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of customer support or call center experience, preferably in a SaaS or technology environment.
• Proficiency in using CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Experience with remote collaboration tools (Slack, Teams, Zoom) is a plus.

Preferred Qualifications

• Experience in the real‑estate, leasing, or property management industry.
• Knowledge of data analytics or reporting tools.
• Previous exposure to a remote‑first company culture.
• Fluency in additional languages (Spanish, French, Mandarin, etc.) is highly valued.
• Certifications in customer service or support (e.g., HDI, ITIL).

Core Skills & Competencies

• Customer‑First Attitude: Genuine enthusiasm for helping customers and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Quick learning curve for new software, tools, and product updates.
• Analytical Thinking: Ability to interpret data, spot trends, and propose actionable solutions.
• Adaptability: Comfortable with change, ambiguity, and evolving priorities.
• Collaboration: Strong teamwork skills, even when working remotely.
• Time Management: Self‑discipline to meet deadlines and maintain productivity from home.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Associate, you’ll have the chance to:

• Progress into senior support roles, such as Team Lead or Support Manager.
• Transition into product, sales, or implementation teams based on your interests.
• Participate in ongoing training programs, webinars, and industry conferences.
• Earn certifications in customer success, SaaS support, or related fields.
• Contribute to product development by sharing customer insights and feedback.

Work Environment & Culture at brighthush

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team‑building events and community initiatives.
• A collaborative knowledge base that encourages peer learning.
• Recognition programs that celebrate individual and team achievements.
• A commitment to diversity, equity, and inclusion across all levels.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Competitive base pay with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and flexible vacation policies.
• Home‑office stipend to support your remote workspace.
• Access to wellness programs, mental health resources, and employee assistance programs.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to elevate your customer support career and join a forward‑thinking, remote‑first team? Submit your application through the link below and let us know why you’re the perfect fit for brighthush. We’re hiring immediately and look forward to reviewing your candidacy.

Apply to this job

Join brighthush Today – Where Your Support Skills Spark Success

At brighthush, every customer interaction is an opportunity to create lasting value. If you’re driven by excellence, eager to learn, and ready to make a real difference from anywhere in the U.S., we invite you to apply and become part of our dynamic, remote‑first family. Together, we’ll shape the future of customer experience and help our clients achieve their most ambitious goals.