Title: Experienced Remote Customer Service Representative – Teleradiology Support (Part‑Time, 20 Hours/Week, 1 pm–11 pm ET)

About brighthush and the Future of Teleradiology

brighthush is a forward‑thinking, service‑disabled veteran‑owned small business that is redefining how healthcare organizations access and manage imaging data. Leveraging cutting‑edge cloud technology and a deep commitment to patient care, we provide clinically focused teleradiology services and imaging workflow support to hospitals, clinics, and diagnostic centers across the United States. Our mission is simple: to empower medical professionals with reliable, real‑time imaging solutions that improve diagnostic accuracy and patient outcomes.

As the healthcare industry continues to embrace digital transformation, brighthush stands at the forefront of a revolution that blends medical expertise with technology. Our team is composed of passionate, highly skilled professionals who thrive in a fast‑paced, collaborative environment. We value integrity, innovation, and a relentless pursuit of excellence—principles that guide every interaction we have with our clients and our colleagues.

Why Join brighthush?

• Impactful Work: Every call you handle directly supports clinicians who rely on accurate imaging data to make life‑saving decisions.
• Flexible Remote Schedule: Work from anywhere in the United States—no commuting, no office constraints.
• Growth Opportunities: As a small, agile company, you’ll have the chance to shape processes, influence product development, and advance into leadership roles.
• Inclusive Culture: We celebrate diversity, foster belonging, and prioritize work‑life balance.
• Competitive Compensation: Earn between USD 41,600 and 52,000 per year for a part‑time commitment of roughly 20 hours per week.
• Comprehensive Benefits: Health, dental, and vision coverage (for full‑time employees), paid time off, and a generous professional development stipend.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the first line of support for our clients’ imaging workflow needs. Your role will involve:

• Triaging incoming support requests via phone, email, and ticketing system to determine priority and appropriate resolution path.
• Documenting all interactions, troubleshooting steps, and outcomes in our secure ticketing platform with meticulous attention to detail.
• Escalating complex technical or clinical issues to the appropriate specialist teams while maintaining clear communication with the client.
• Providing timely, courteous, and accurate information to clients regarding system status, updates, and best practices.
• Collaborating with cross‑functional teams—engineering, clinical, and product—to relay user feedback and contribute to continuous improvement.
• Maintaining a high level of professionalism and confidentiality in all client interactions, in compliance with HIPAA and other regulatory standards.

Essential Qualifications

• Minimum of 1 year of experience in a customer service, call center, or help desk environment.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Reliable high‑speed internet connection and a quiet workspace suitable for remote work.
• Availability to work the core shift of 1 pm–11 pm Eastern Time, Monday through Sunday, including rotating weekends and holidays.
• Strong verbal and written communication skills in English.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to handle multiple concurrent tasks, prioritize effectively, and maintain composure under pressure.
• Pass a U.S. government background check (required for all positions that handle sensitive healthcare data).

Preferred Qualifications

• Experience in the healthcare or medical imaging industry.
• Familiarity with teleradiology workflows, PACS, or RIS systems.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous remote work experience with a proven track record of meeting or exceeding service level agreements.
• Strong analytical and problem‑solving skills, with a knack for turning complex technical jargon into clear, actionable guidance.

Key Skills & Competencies

• Customer‑centric mindset: Empathy, active listening, and a genuine desire to help.
• Technical aptitude: Quick learning of new software, troubleshooting hardware and software issues.
• Time management: Ability to juggle multiple tickets while meeting response and resolution targets.
• Team collaboration: Comfortable working with remote teams across time zones.
• Adaptability: Thrive in a dynamic environment where priorities can shift rapidly.
• Attention to detail: Accurate documentation and adherence to compliance standards.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a part‑time Customer Service Representative, you will:

• Gain exposure to the entire teleradiology ecosystem—from imaging acquisition to clinical interpretation.
• Participate in regular training sessions on new technologies, industry regulations, and customer service best practices.
• Earn a professional development stipend that can be used for certifications such as CompTIA A+, ITIL, or HIPAA compliance courses.
• Progress into roles such as Technical Support Specialist, Customer Success Manager, or even Product Management, depending on your interests and performance.
• Receive mentorship from senior leaders who are veterans of the healthcare technology space.

Work Environment & Company Culture

brighthush is built on a foundation of respect, transparency, and continuous improvement. Our remote-first culture means:

• Flexible work hours that accommodate your personal commitments.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events to foster camaraderie.
• A culture of psychological safety where every voice is heard and valued.
• Commitment to diversity, equity, and inclusion—our workforce reflects the communities we serve.
• Clear communication channels and an open-door policy for feedback and ideas.

Compensation, Perks, and Benefits

While this is a part‑time role, we offer a competitive salary range of USD 41,600 to 52,000 per year, prorated to your 20 hours per week commitment. In addition, you will enjoy:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Paid time off for holidays and personal days (pro-rated for part‑time).
• Health, dental, and vision insurance options for full‑time employees (eligible for part‑time after 12 months).
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.
• Equity opportunities for long‑term employees who demonstrate exceptional impact.

How to Apply

Ready to join a team that is changing the face of healthcare technology? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

Apply To This Job

Final Thoughts

At brighthush, we’re not just filling a position—we’re building a community of dedicated professionals who are passionate about making a difference in patient care. If you bring a customer‑first attitude, a willingness to learn, and a desire to work in a dynamic, remote environment, we want to hear from you. Join us and help shape the future of teleradiology while advancing your own career path.