Tow truck dispatcher

Tow Truck Dispatcher At Genius Agency AI, we are committed to delivering top-notch support services, helping businesses enhance their operational efficiency. We are currently seeking a dedicated and detail-oriented Tow Truck Dispatcher to join our dynamic team. This position is crucial in managing towing requests and ensuring prompt, safe, and efficient assistance to our valued customers.

Key Responsibilities

Receive and prioritize incoming calls for towing services. Gather necessary information from clients, such as location, vehicle type, and service requirements. Efficiently dispatch tow trucks to ensure timely service delivery. Track the status of dispatched services and provide clients with updates as necessary. Maintain clear and effective communication with tow truck operators to ensure prompt service. Document all calls and service requests accurately in the dispatch system. Handle customer inquiries, complaints, and feedback professionally and efficiently. Collaborate with team members to optimize dispatch processes. Experience: 1 year required