Training Coordinator

TRAINING COORDINATOR SALARY RANGE: $45,000 to $65,000 FLSA: Exempt LOCATION: Nationwide (Atlanta or Charlotte preferred) BENEFITS: Comprehensive package: single/family health, vision, dental, 401(k), and more WEBSITE: www.naca.com TRAINING COORDINATOR The Training Coordinator ("TC") provides operational and administrative support for NACA's Training & Development Department. The TC coordinates training logistics, maintains training records and learning systems, supports new hire onboarding, prepares training materials, assists Training Specialists during classroom and virtual training, and ensures training programs are delivered efficiently and consistently. The TC works closely with the Training Director, Training Specialists, Human Resources Department, and external training partners to support employee development and maintain accurate training records and reporting. This position requires exceptional organizational skills, attention to detail, strong customer service skills, and the ability to manage multiple priorities in a fast-paced environment. The TC supports continuous improvement of training programs and departmental processes through accurate reporting, organization, and collaboration. JOB RESPONSIBILITIES Overall job responsibilities include the following and other work as determined by management. Training Coordination - Coordinate internal and external training schedules, registrations, classrooms, and logistics. - Prepare training materials, manuals, workbooks, course agendas, and welcome communications. - Coordinate onboarding schedules for new staff. - Support Training Specialists during classroom, virtual, and hybrid training sessions. - Coordinate travel, facilities, equipment, and event logistics for training activities. Training Administration - Maintain training records, certifications, attendance, assessments, and learner documentation. - Maintain LMS enrollments, course catalogs, learner records, and reporting. - Process registrations, enrollment changes, and training completion records. - Audit training databases to ensure accuracy and completeness. - Generate reports on training participation, certifications, and compliance. Program Support - Assist with curriculum updates and preparation of instructional materials. - Support instructional design projects as assigned. - Gather trainee feedback and assist with training evaluations. - Research training resources, technologies, and best practices. - Promote out-of-network training opportunities. Administrative Support - Prepare reports, correspondence, and documentation. - Coordinate meetings and communications. - Conduct internet research and special projects. - Support department initiatives and continuous improvement efforts. Advocacy in Support of NACA’s Mission - Participate in advocacy campaigns as needed. - NACA continues its aggressive advocacy in fighting for economic justice for low- to moderate-income and people of color by addressing the racial wealth disparity gap and other issues. - Employment with NACA requires ongoing participation in NACA’s advocacy, campaigns, outreach, community organizing, and other activities as determined by NACA. This includes supporting and actively promoting NACA’s tactics and mission of fighting for economic justice. - This is also important for NACA’s continued success and in expanding NACA’s purchase and other programs. - NACA staff have a tremendous impact on the Members and communities they serve. - For more information about NACA or its history and programs, visit www.naca.com. TIME DEMANDS: - Must be able to meet the demands of the job, which requires 45 to 55+ hours per week. - Typical day: Day Shift: 8:30 a.m. to 6:30 p.m. - Support department initiatives and continuous improvement efforts, which can include late evenings or weekend work as needed. - Domestic travel may be required to support training operations or NACA events. - Additional time as needed. COMPENSATION - The compensation is based on experience, skills, performance, and certifications. - The annual salary is between $40,000 and $50,000; with overtime, total annual compensation is between $45,000 and $65,000. - The candidate’s performance evaluation and future compensation are largely based on meeting the job responsibilities, competencies, and skills stated herein. - This is a non-exempt position, eligible for overtime pay for hours worked over 40 in a workweek. - The fixed weekly salary covers all hours worked each week even though the hours may vary from week to week. - Overtime is computed based on the fluctuating work week (“FWW”) method, subject to any local law requirements. - Fixed Weekly Salary for All Hours Worked: The fixed salary is intended to compensate for all hours worked during the work week regardless of variations in the hours. - Overtime: For all hours worked over 40 in a work week, payment will be additional overtime compensation. When overtime is owed, it will be computed by dividing the weekly salary by the number of hours worked that week to determine the “Regular Rate” for the week. Additional overtime pay will then be calculated and paid by taking half of the Regular Rate and applying it to all hours worked over 40 in the week. - Accurate Timekeeping Required: You must accurately record and timely submit all hours worked each day and each workweek. - No Guarantee of Hours: NACA does not guarantee any minimum or maximum number of hours. The fixed salary compensates for the total hours worked each workweek, regardless of the number of hours. KNOWLEDGE, SKILLS & ABILITIES NACA seeks staff with a positive, open attitude; a strong work ethic; a relentless commitment to success with attention to detail; and the ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills as stated below and described in detail at www.naca.com. - Commitment to NACA's mission of economic justice and neighborhood stabilization. - Strong analytical skills with the ability to review complex financial documentation. - Excellent time management skills with ability to meet the metrics, daily production requirements, and department goals set by management while maintaining high-quality standards. - Strong communication skills, written, verbal, and listening, with ability to clearly explain complex requirements and provide comprehensive professional narratives. - Strong computer literacy with proficiency with technology platforms including Microsoft Office, NACA’s Members Portal, and documentation management systems. - Understanding of and commitment to fair housing principles and NACA's approach to overcoming systemic barriers to homeownership. - Ability to maintain a high degree of accuracy in obtaining information and data entry. - Ability to work in a demanding environment with regular interruptions. - Strong work ethic. - Excellent interpersonal, communication, and critical thinking skills - Effective problem-solving skills, with capacity to analyze and resolve identified challenges in a timely, professional manner. - Exercise discretion in handling personal matters and sensitive financial information. - Flexible and willing to perform multiple tasks. - Highly organized with great attention to detail - Self-motivated and resourceful with ability to work independently. - Experience using Learning Management Systems or similar databases. - Experience supporting training, onboarding, HR, or learning programs preferred. EXPERIENCE - Two or more years supporting training, learning & development, human resources, education, or administrative operations. - Experience coordinating meetings, events, training programs, or onboarding preferred. - Experience maintaining databases, reports, or LMS platforms preferred. - Mortgage, housing counseling, financial services, or nonprofit experience preferred. EDUCATION & CERTIFICATIONS - High School Graduate or Equivalent – Required. - B.A. or B.S. – Required, or three or more years of relevant experience. - Completion of NACA training with a high passing score – Within two months of hiring - Required. - Mortgage Loan Originator (MLO) License – Within three months of hiring - Required. - HUD Housing Counselor Certification – Within one month of hiring - Required. - Real estate education or experience – Preferred. APPLICATION PROCESS - Applicants must complete the application at www.naca.com. - NACA is an equal opportunity employer. - Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second-chance applicants, are strongly encouraged to apply. - To follow up and for inquiries regarding this and other positions, contact NACA's HR Department. - This job description is solely for descriptive purposes to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. - NACA reserves the right to modify or assign additional duties, and to make unilateral changes in its sole discretion. - This job description does not constitute a contract for employment with employment at NACA on an “at-will” basis. ABOUT NACA (www.naca.com) - NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. - NACA is one of the most exciting homeownership and advocacy organizations that is both respected and feared for its effective operations and aggressive advocacy over four decades. - Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. - NACA’s success is a result of its relentless, confrontational advocacy as well as its state-of-the-art systems and operations. - NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage. - NACA is rapidly growing with 50 offices nationwide and more than three million Members. - NACA stands out in many areas, including the following: - NACA has revolutionized mortgage lending with its character-based housing counseling and mortgage programs, not based on traditional risk-based pricing or credit scores; - Provides the best mortgage in America: No down payment, no closing costs, no fees, no mortgage insurance, at a below-market fixed rate without consideration of one’s credit score; - Largest and most effective HUD-approved counseling organization, providing from 20% to 30%+ of the nation’s housing counseling; - At the forefront of the fight against abusive and discriminatory lending practices; - Saved more than 500,000 homeowners with an unaffordable mortgage from foreclosure during the mortgage crisis; - High-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international, and local media. - Growing its existing offices, adding new offices nationwide, expanding its operations and hiring additional managers; - Harnessing its power in the fight for economic justice and affordable homeownership for all. - For more information about NACA and its history and programs, visit www.naca.com.