Transportation Care Coordinator

Job Details: - Level: Entry - Job Location: Remote, PA - PA - Education Level: High School - Salary Range: $11.50/hour Are you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have healthcare scheduling, customer service, and/or call center experience, we want to hear from you! We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV! Pay rate $11.50/hour Responsibilities: - You will be responsible for handling high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs. - We’re committed to ensuring members can access their essential healthcare appointments with ease. - Through the use of technology and automation, we streamline the transportation experience, making it more reliable and stress‑free so patients can focus on their health. Key Responsibilities: - Deliver exceptional customer service while handling escalated or complex member interactions - Consult with members to understand their needs and identify the most appropriate transportation options - Communicate clearly and professionally using strong verbal communication skills - Adapt your approach to support a wide range of member personalities, needs, and situations - Use positive, empathetic language to represent yourself and the company in a professional manner Work Environment and Workspace: - A dedicated home office workspace, ideally a separate room with its own door - Sufficient space to properly set up the workstation - Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high‑speed internet connection - Three available power connections — either three outlets or a power strip - Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on‑site work environment. - Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours - No personal disruptions during scheduled hours (e.g., loud music, non‑work‑related phone calls, or interruptions from household members) to ensure a quiet, distraction‑