Transportation Representative

Description

Effectively communicate in a clear and professional manner at all times  Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners  Effectively manage sensitive cases by reporting up the escalation matrix  Demonstrate excellent time-management skills  Maintains or exceeds targeted performance metrics  Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

- Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

- Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Graduation from a recognized university; excellent written and verbal communication; good comprehension and concentration; teamwork; familiarity with Windows XP, Microsoft Outlook, Microsoft Word, Internet Explorer; excellent typing and email skills.

Key Responsibilities

• communicating with customers
• managing sensitive cases
• seeking process improvements

Skills & Tools

Windows XP, Microsoft Outlook, Microsoft Word, Internet Explorer

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Telangana, India
• Languages: English

About Amazon

A global technology and e-commerce company offering a wide range of products and services. — Industry: Information Technology

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