Travel Agent (Amadeus)
What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we do?
As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.
Be a part of a team where you will
- Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process)
- Manage, escalate and follow-up of GDS issues and cases;
- Dealing with negotiated rates and advanced refunds in GDS;
- Working directly with our land suppliers for a pre & post-bookings requested.
- Support customers in destination with emergency issues using different contact channels
Fluent English, strong knowledge of Amadeus/GDS and fare/commission negotiation, ability to multi-task and plan, flexibility to work rotating schedules including evenings/weekends/holidays, must be based in Spain; 2 years travel customer support experience preferred.
Key Responsibilities
- handling changes
- processing refunds
- managing escalations
Skills & Tools
Amadeus Flights, GDS, Cobee
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Spain
- Languages: English
About Exoticca
An online travel agency delivering curated long-distance trips and travel experiences. — Industry: Hospitality and Tourism