Travel Customer Care Coordinator – Remote, Client Support & Vacation Planning Specialist at brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we believe that travel is more than a destination – it’s a transformative experience that connects people, cultures, and memories. Our mission is to make every journey seamless, personalized, and unforgettable. With a rapidly expanding global footprint, we empower travelers worldwide to discover, plan, and enjoy their adventures with confidence and ease. As a fully remote organization, we champion flexibility, diversity, and a culture of continuous learning. If you’re passionate about customer service, thrive in a fast‑moving environment, and want to help people create lasting memories, brighthush is the place for you.

Why Join the brighthush Remote Team?

brighthush offers a unique blend of autonomy, support, and growth. You’ll work from anywhere, collaborate with a global team of travel experts, and receive hands‑on training that turns you into a seasoned travel concierge. Our culture is built on trust, transparency, and a shared commitment to delivering exceptional client experiences. We celebrate diversity, encourage innovation, and reward results with competitive compensation, generous perks, and a clear path to advancement.

Key Responsibilities

As a Travel Customer Care Coordinator, you will be the primary point of contact for our clients throughout their vacation planning journey. Your day‑to‑day tasks will include:

• Assisting travelers with planning requests, schedules, and vacation preferences.
• Coordinating travel arrangements such as hotels, transportation, cruises, excursions, and activities.
• Reviewing travel availability and comparing options using approved booking systems and supplier platforms.
• Providing clients with timely updates on confirmations, reservation status, and upcoming travel details.
• Responding to inquiries professionally through email, phone, and digital communication channels.
• Managing itinerary revisions, schedule adjustments, and follow‑up requests with precision.
• Maintaining accurate records and organized client information within internal systems.
• Participating in virtual training sessions, onboarding programs, and team development meetings.

Essential Qualifications

brighthush seeks individuals who bring a blend of customer‑centric mindset and operational excellence. The following qualifications are essential:

• Strong communication and customer support skills – you can convey information clearly and empathetically.
• Exceptional organizational abilities with meticulous attention to detail.
• Comfortable working independently and managing responsibilities remotely.
• Proficiency with email, online systems, and basic computer applications.
• Reliable high‑speed internet connection and professional communication habits.
• Positive attitude and willingness to learn new skills.
• Minimum age of 18 years and legal authorization to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Previous experience in customer service, hospitality, or travel industry roles.
• Familiarity with travel booking platforms (e.g., Amadeus, Sabre, Expedia, Booking.com).
• Knowledge of travel regulations, visa requirements, and international travel logistics.
• Experience with CRM systems and data entry best practices.
• Multilingual abilities – proficiency in Spanish, French, or other languages is a plus.

Skills & Competencies for Success

The ideal candidate will demonstrate the following competencies:

• Customer‑First Mindset: Anticipate client needs and exceed expectations.
• Problem‑Solving: Quickly resolve booking issues, cancellations, or last‑minute changes.
• Time Management: Prioritize tasks and meet deadlines in a dynamic environment.
• Tech Savvy: Adapt to new tools, software, and digital communication channels.
• Collaboration: Work effectively with cross‑functional teams (sales, operations, suppliers).
• Adaptability: Thrive in a fast‑changing industry and embrace continuous learning.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding with step‑by‑step training modules.
• Regular virtual workshops on travel trends, customer service excellence, and industry best practices.
• Mentorship programs pairing you with senior travel coordinators.
• Clear career ladder – from Coordinator to Senior Coordinator, Team Lead, and beyond.
• Access to industry conferences, webinars, and certification courses.
• Opportunities to specialize in niche areas such as luxury travel, adventure tours, or corporate travel management.

Work Environment & Company Culture

brighthush is built on a foundation of trust, flexibility, and community. Our remote culture includes:

• Fully remote work – choose your own workspace and schedule.
• Weekly virtual team huddles to share wins, challenges, and ideas.
• Open communication channels – Slack, Teams, and video calls keep us connected.
• Inclusive hiring practices – we celebrate diversity in all its forms.
• Employee wellness initiatives – virtual fitness classes, mental health resources, and flexible time off.
• Recognition programs that celebrate milestones, innovations, and customer success stories.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off, including vacation, sick leave, and personal days.
• Travel perks – discounted rates on flights, hotels, and experiences.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work‑from‑home stipend to support home office setup.

How to Apply

Ready to join a team that values your expertise and empowers you to create unforgettable travel experiences? Submit your application through our careers portal or send your résumé and cover letter to [email protected]. In your cover letter, tell us why you’re passionate about travel customer care and how your skills align with the role. We look forward to exploring how you can contribute to the brighthush family.

Join brighthush Today – Where Every Journey Starts with Exceptional Service

At brighthush, we’re redefining the way people experience the world. If you’re ready to bring your customer‑service passion to a dynamic, remote environment and help travelers turn their dreams into reality, we want to hear from you. Apply now and become part of a team that’s as dedicated to your growth as it is to delivering world‑class travel experiences.