Traveling Service Technician

Company Description

Beton America LLC represents Betonstar Concrete Pumps, which have been manufactured in Turkey since 2008 and are known worldwide for their high quality and operator-friendly design. The company focuses on providing reliable, straightforward equipment that supports efficient concrete pumping operations. Betonstar pumps are built using SSAB STRENX high-strength, high-performance steel for all structural components, including boom sections, pedestals, outriggers, and hoppers. Wear parts in the hopper are made exclusively from SSAB HARDOX abrasive-resistant material to ensure durability and long service life. This commitment to premium materials and engineering offers service technicians a stable platform to work with and maintain. Role Description The Traveling Service Technician is a full-time, remote role responsible for supporting customers through on-site and field-based service of Betonstar concrete pumps. Day-to-day tasks include traveling to customer locations, performing inspections, diagnosing mechanical and hydraulic issues, completing repairs, and executing preventive maintenance to keep equipment operating safely and efficiently. The technician will install and commission new units, provide operational guidance and training to operators, and document all service activities in a clear, timely manner. The role also involves collaborating with technical support and parts departments, assisting with troubleshooting via phone or video when needed, and promoting safe work practices while representing Beton America LLC in a professional, customer-focused manner.

Qualifications

• Mechanical and hydraulic systems skills, including troubleshooting, repair, and preventive maintenance of heavy equipment or mobile machinery.
• Electrical and diagnostic skills, such as reading schematics, using diagnostic tools, and systematically identifying root causes of equipment failures.
• Customer service and communication skills, including clear verbal and written communication, active listening, and the ability to explain technical issues in accessible terms.
• Field service and travel readiness skills, including willingness to travel frequently, work independently in varying environments, and manage schedules and documentation efficiently.
• Safety and compliance skills, such as adherence to OSHA and company safety standards, proper use of PPE, and familiarity with safe lifting and lockout/tagout procedures.
• Beneficial qualifications: prior experience with concrete pumps or construction equipment; ability to operate and test heavy machinery; valid driver’s license with a good driving record; basic computer literacy for service reporting; and vocational training or technical certification in mechanics, hydraulics, or a related field.