(US Remote) Operations Manager, Strategic Partnerships - Kansas City, Missouri, US

Overview

Submit your CV and any additional required information after you have read this description by clicking on the application button. In this role, you will enable smooth day-to-day partnership and field sales operations, ensuring accurate, timely processes. You’ll own reporting, incentive administration, roster data, inventory logistics, and cross-team processes that support strategic partnerships. You’ll work hands-on to resolve issues, maintain reliable data, and drive operational improvements. This position offers remote work and a chance to influence performance across a global payments ecosystem. Compensation / Benefits

• remote work

Responsibilities

• Own Salesforce reporting, dashboards, and recurring business performance reporting with a focus on data quality and timely updates
• Reconcile operational data in Excel to support business reviews and leadership requests
• Administer partner and employee SPIFF programs including tracking, payout coordination, and issue resolution
• Maintain rosters, reporting hierarchies, onboarding/offboarding records, and changes in reporting structures
• Manage store assignments and territory alignment for field sales, ensuring system reflection of changes
• Coordinate sales collateral orders, inventory tracking, shipment fulfillment, and delivery follow-through
• Manage device inventory, asset tracking, replacement requests, and deployment logistics
• Serve as the primary day-to-day operational resource for strategic partnerships, escalating risks as needed
• Build and improve operating procedures, documentation, controls, and reporting standards
• Coordinate special projects and business reviews with leadership and cross-functional teams
• Manage competing priorities and ensure accurate handoffs and follow-ups

Key requirements

• 3+ years in sales operations, business operations, program management, or closely related role
• Practical experience building and maintaining Salesforce reports and dashboards
• Strong Excel skills for organizing, validating, xklufbp and reconciling data
• Proven ownership of recurring, detail-intensive processes with high accuracy and timelines
• Excellent organization, project coordination, written communication, and stakeholder management
• Ability to manage multiple workflows independently, spot discrepancies, solve problems, and escalate issues proactively
• strong organizational skills
• stakeholder management
• clear written communication
• Salesforce reports and dashboards
• Excel data analysis and reconciliation
• data quality and performance reporting

Remote working/work at home options are available for this role.