Vendor Management Specialist, I

Job Description:

• Provide ongoing oversight of third-party service providers and monitor continued compliance with company policies and regulatory guidelines
• Review and assess documentation for existing vendors’ annual reviews
• Monitor vendor compliance documents, contract milestones, and termination process documents
• Maintain an assigned pool of vendors and escalate risks, material business changes, and privacy issues
• Monitor and maintain the Vendor Management Department inbox
• Manage ongoing vendor reviews and annual contract obligations
• Maintain vendor management system accuracy and issue timely vendor notifications
• Conduct due diligence collection and document evaluation for new third-party vendors
• Serve as the first point of contact for vendors and provide status updates and ongoing communication
• Review FNMA/FHLMC documentation, submit it for approval, and update stakeholders on approval changes
• Coordinate marketing and mortgage lending vendor invoices
• Keep internal system-of-record documents current and entered upon receipt
• Respond to QCVM site audit exceptions and track remediation plans
• Support vendor communication requests and track acknowledgements
• Research potential new service providers for onboarding consideration
• Log consumer complaints and coordinate remediation responses
• Perform other duties and special projects as assigned

Requirements:

• Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results
• Ability to work independently and effectively in a complex environment and regulatory conditions
• Proficient in MS Office, particularly Word, Outlook, Excel, and Visio
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize and multi-task in a fast-paced, ever-changing environment
• Ability to organize and meet deadlines
• Excellent document interpretive and comprehension skills
• High school diploma/GED or equivalent work experience
• One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance, or vendor management work experience

Benefits:

• Comprehensive healthcare plans for you and your family
• Discretionary 401(k) match of 50% of the first 4% of pay contributed
• Fitness, restaurant, retail, and other discounts through the employee portal
• Customized training programs to help you advance your career
• Employee referral bonuses
• Educational Reimbursement
• Carrington Charitable Foundation community contributions