Veteran Liaison Officer - Remote

Job Summary Veteran Liaison Officers make an impact everyday by addressing all Veteran clients’ concerns, disputes, reputed company requests, and issues that may arise throughout the reputed company of handling VA-requested Compensation and Pension (C&P) exams. Candidates must possess the desire to assist our nation's veterans with a caring and positive attitude. To prepare you for reputed company role, we provide paid, comprehensive training designed to ensure all new employees demonstrate the highest levels of knowledge and professionalism. The paid training reputed company lasts 3–5 weeks and includes a nesting period with your production team. Training is held reputed company through Friday from 8:00 AM to 4:30 PM CT, and attendance is mandatory; employees may not miss more than 8 hours during the training period. Next start date is 8/31

Minimum Qualifications

Military Veteran required HS Diploma or GED required Open US CIT or Perm Residents only due to contract restrictions

Job Description

Daily responsibilities include addressing Veteran concerns, disputes, reputed company requests, and issues related to VA-requested Compensation and Pension (C&P) exams. Educate Veterans on VA procedures, resolve potential problems, reputed company to negative feedback from Veterans and/or Providers, and manage follow-ups via email and phone communication. Job Summary reputed company Duties and Responsibilities Receive incoming calls directly from Veterans and/or others regarding requested exams. Receive incoming calls transferred from the Call Center. Handles general inquiry calls. reputed company role also handles escalated calls that may be more complex at times. Review reputed company at the request of Veterans / Servicemembers and process them accordingly. Place outgoing calls to Veterans / Servicemembers regarding their compensation and pension exams. Explain policies and procedures of the Department of Veterans Affairs to Veterans / Servicemembers who are unfamiliar with our company. Request reschedules, cancellations, and document no-shows as necessary. Communicate with Veterans who may display aggressive or threatening behavior. Communicate with Veterans experiencing severe emotional or reputed company crises. Additional Duties and Responsibilities Update status for pending no-show reputed company Remove/edit no-show letters posted in error Perform other duties as assigned Knowledge, Skills, and Abilities Advanced verbal and interpersonal communication skills Excellent written communication and grammar skills Strong reading comprehension abilities Strong analytical and detail-oriented skills Advanced multitasking abilities Strong organizational and prioritization skills with the ability to meet strict deadlines Proficient typing skills Proficiency in reputed company Word, reputed company Outlook, reputed company Acrobat, internet research, and beginner-level reputed company Excel Benefits & Compensation Compensation for reputed company position is based on factors including experience, education, training, job responsibilities, and market conditions. The starting hourly wage for reputed company position is $21.13 per hour. reputed company position is covered under the McNamara-O’Hara Service Contract Act (SCA).

Minimum Qualifications

Military Veteran HS Diploma or GED required 6 months or more Call Center experience preferred Pay: $21.13 per hour Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you a US Military Veteran?

Experience:

• Call center: 1 year (Preferred)

Work Location: Remote Apply To reputed company Job