Veteran & Military Family Support Specialist – Remote Customer Care Advocate for TRICARE Beneficiaries (Georgia‑Only) – Full‑Time, Competitive Compensation, Comprehensive Benefits, Mission‑Driven Team at brighthush

About brighthush and the Mission Behind This Role

brighthush is a veteran‑owned, minority‑inclusive organization that has been delivering world‑class customer engagement solutions since 2008. With a proud legacy of partnering with both commercial enterprises and federal agencies, brighthush has earned a reputation as a trusted partner for veteran‑centric service delivery. Our culture is built on respect, integrity, and a genuine commitment to supporting those who have served our nation. In a world where the needs of military families are evolving, brighthush is at the forefront of providing clear, compassionate, and reliable support to TRICARE beneficiaries across the United States.

We are expanding our dedicated team of remote customer care advocates to support TRICARE beneficiaries. This is a unique opportunity for Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers to bring their experience and empathy to a role that makes a real difference in the lives of military families. By joining brighthush, you will become part of a mission‑driven community that values service, innovation, and the well‑being of both our employees and the families we serve.

Why Join brighthush?

• Mission‑Driven Work: Every interaction you handle helps a military member or family navigate benefits, claims, and eligibility questions.
• Full‑Time, Long‑Term Employment: No seasonal or contract work—stable, predictable hours from the comfort of your home.
• Competitive Compensation & Growth: Starting pay of $15 per hour during training, with immediate increases post‑training and performance incentives.
• Comprehensive Benefits Package: Medical, dental, vision, FSA, 401(k), paid time off, and more—available after 60 days of employment.
• Retention Bonuses: $1,000 total, split into two installments after 6 months and 1 year of production.
• Professional Development: 8‑week paid virtual training, ongoing skill‑building, and opportunities to advance into supervisory or specialized roles.
• Inclusive Culture: A workplace that celebrates diversity, values your service, and supports your personal and professional growth.

Your Impact as a Remote Customer Care Advocate

As the frontline voice for TRICARE beneficiaries, you will be the bridge between complex benefit systems and the families who rely on them. Your role is pivotal in ensuring that every call, email, or chat is handled with empathy, accuracy, and efficiency. By providing clear guidance, you empower military families to access the care and support they deserve.

Key Responsibilities

In this role, you will:

• Respond to caller inquiries via phone and written communication about benefits, contracts, eligibility, and claims.
• Complete an eight‑week paid virtual training program and apply new skills immediately.
• Operate a PC to retrieve information, document inquiries, and track activities in the client database.
• Document inquiry outcomes with precision to support accurate tracking and analysis.
• Coordinate with teammates to ensure timely handling of member requests.
• Escalate complex issues to a virtual supervisor when necessary.
• Meet quality, member experience, and first‑time resolution objectives.
• Maintain a productive work environment and proactively address connectivity or technical challenges.
• Participate in regular virtual huddles, training sessions, and feedback meetings to continuously improve service delivery.
• Adhere to all privacy, security, and compliance policies related to handling sensitive member information.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• U.S. citizenship and residence in an eligible hiring state (Georgia).
• Minimum of 2 years of customer service experience, with call center experience strongly preferred.
• High school diploma or equivalent.
• Reliable, predictable attendance and the ability to connect to the client environment within 5 minutes.
• Typing speed of at least 35 words per minute.
• Proficiency with Windows or macOS, common applications, and the ability to quickly learn new systems.
• Strong verbal and written communication skills, with empathy and professionalism in challenging interactions.
• Physical ability to lift up to 35 pounds of computer equipment.
• Personal PC or laptop meeting the technical specifications outlined below.
• Wired, high‑speed internet connection (minimum 100 Mbps download / 20 Mbps upload) via Ethernet cable.
• Functional webcam and microphone.
• Successful completion of a drug screen, background check, and U.S. government security clearance.

Preferred Qualifications & Desired Skills

• Excellent communication and active listening skills.
• Conflict resolution and de‑escalation abilities.
• Professionalism, sound judgment, integrity, and accountability.
• Empathy and a strong customer‑service mindset.
• Adaptability to new systems and processes.
• Independent work ethic combined with effective teamwork.
• A genuine commitment to serving military members, Veterans, and their families.

Technical Requirements for Remote Work

To ensure a seamless experience for both you and our clients, please review the following equipment and connectivity standards:

• Operating System: Windows 10 or newer, or macOS 13 Ventura or newer.
• RAM: Minimum 4 GB; 8 GB recommended.
• Disk Space: At least 120 GB available.
• Browser: Microsoft Edge or Google Chrome.
• Webcam & Microphone: Required.
• Internet: Wired Ethernet connection only; Wi‑Fi, satellite, mobile hotspots, or VPN connections are not permitted.
• Unsupported Devices: Tablets, Chromebooks, mobile devices, and Wi‑Fi extenders are not allowed.

Compensation & Benefits Overview

During the 8‑week paid training period, you will earn a flat rate of $15 per hour. Upon successful completion of training, your hourly rate will increase, and you will become eligible for a comprehensive benefits package after 60 days of employment.

Benefits include

• Medical, dental, and vision coverage.
• Long‑ and short‑term disability.
• Term life insurance.
• 401(k) retirement plan.
• Paid time off (PTO) and 11 paid holidays.
• Paid sick leave.
• Employee assistance program.

Retention Bonus Structure

• First payment of $500 after 6 months of production.
• Second payment of $500 after 1 year of production.

All bonuses are contingent upon continued employment and meeting eligibility criteria as verified by brighthush.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Remote Customer Care Advocate, you will have access to:

• Ongoing training modules to deepen your knowledge of TRICARE benefits and customer service best practices.
• Mentorship from experienced supervisors and peers.
• Clear pathways to supervisory roles, specialized support positions, or cross‑functional teams.
• Regular performance reviews and feedback loops to help you set and achieve career goals.
• Access to industry conferences, webinars, and certifications that enhance your skill set.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and supportive culture—even in a virtual setting. Our remote teams enjoy:

• Flexible scheduling that respects your personal commitments.
• Regular virtual team huddles and social events.
• Open communication channels with leadership.
• A focus on work‑life balance and mental well‑being.
• Recognition programs that celebrate achievements and milestones.

How to Apply

Ready to make a difference? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

Apply to brighthush Today

Closing Statement

brighthush is more than a company—it’s a community dedicated to honoring the service of our military families. If you bring a passion for customer service, a commitment to integrity, and a desire to support those who have served, we invite you to join our team. Together, we can provide the clarity, compassion, and care that TRICARE beneficiaries deserve.