Veteran & Military Family Support Specialist – Remote Customer Care Advocate for TRICARE Beneficiaries in Georgia – Full‑Time, Competitive Pay, Comprehensive Benefits, Mission‑Driven Team at brighthush

Welcome to brighthush: A Legacy of Service and Innovation

brighthush has been a trusted partner in customer engagement since 2008, delivering world‑class solutions to both commercial enterprises and federal agencies. As a veteran‑owned, minority‑inclusive organization, we pride ourselves on a culture rooted in respect, integrity, and an unwavering commitment to those who have served our nation. Our mission is simple yet powerful: to provide clear, compassionate, and reliable support to TRICARE beneficiaries across the United States, ensuring that every military family can navigate benefits, claims, and eligibility with confidence.

Why This Role Matters

As a Remote Customer Care Advocate, you will be the frontline voice for TRICARE beneficiaries. Your interactions will directly influence how families access the care and support they deserve. This is more than a job; it’s a chance to make a tangible difference in the lives of veterans, active‑duty members, National Guard and Reserve personnel, military spouses, wounded warriors, and their caregivers.

Key Responsibilities

• Handle inbound inquiries via phone, email, and chat regarding TRICARE benefits, contracts, eligibility, and claims.
• Complete an eight‑week paid virtual training program and apply new skills immediately to deliver high‑quality service.
• Operate a personal computer to retrieve information, document interactions, and track activities in the client database.
• Document inquiry outcomes with precision to support accurate tracking, reporting, and continuous improvement.
• Collaborate with teammates to ensure timely handling of member requests and maintain a seamless workflow.
• Escalate complex issues to a virtual supervisor when necessary, ensuring resolution aligns with policy and member expectations.
• Meet or exceed quality, member experience, and first‑time resolution objectives set by the organization.
• Maintain a productive work environment, proactively addressing connectivity or technical challenges.
• Participate in regular virtual huddles, training sessions, and feedback meetings to continuously improve service delivery.
• Adhere to all privacy, security, and compliance policies related to handling sensitive member information.

Essential Qualifications

• U.S. citizenship and residence in an eligible hiring state (Georgia).
• Minimum of 2 years of customer service experience, with call center experience strongly preferred.
• High school diploma or equivalent.
• Reliable, predictable attendance and the ability to connect to the client environment within 5 minutes.
• Typing speed of at least 35 words per minute.
• Proficiency with Windows or macOS, common applications, and the ability to quickly learn new systems.
• Strong verbal and written communication skills, with empathy and professionalism in challenging interactions.
• Physical ability to lift up to 35 pounds of computer equipment.
• Personal PC or laptop meeting the technical specifications outlined below.
• Wired, high‑speed internet connection (minimum 100 Mbps download / 20 Mbps upload) via Ethernet cable.
• Functional webcam and microphone.
• Successful completion of a drug screen, background check, and U.S. government security clearance.

Preferred Qualifications & Desired Skills

• Excellent communication and active listening skills.
• Conflict resolution and de‑escalation abilities.
• Professionalism, sound judgment, integrity, and accountability.
• Empathy and a strong customer‑service mindset.
• Adaptability to new systems and processes.
• Independent work ethic combined with effective teamwork.
• A genuine commitment to serving military members, Veterans, and their families.

Technical Requirements for Remote Work

• Operating System: Windows 10 or newer, or macOS 13 Ventura or newer.
• RAM: Minimum 4 GB; 8 GB recommended.
• Disk Space: At least 120 GB available.
• Browser: Microsoft Edge or Google Chrome.
• Webcam & Microphone: Required.
• Internet: Wired Ethernet connection only; Wi‑Fi, satellite, mobile hotspots, or VPN connections are not permitted.
• Unsupported Devices: Tablets, Chromebooks, mobile devices, and Wi‑Fi extenders are not allowed.

Compensation & Benefits Overview

During the eight‑week paid training period, you will earn a flat rate of $15 per hour. Upon successful completion of training, your hourly rate will increase, and you will become eligible for a comprehensive benefits package after 60 days of employment.

Benefits include

• Medical, dental, and vision coverage.
• Long‑ and short‑term disability.
• Term life insurance.
• 401(k) retirement plan.
• Paid time off (PTO) and 11 paid holidays.
• Paid sick leave.
• Employee assistance program.

Retention Bonus Structure

• First payment of $500 after 6 months of production.
• Second payment of $500 after 1 year of production.

All bonuses are contingent upon continued employment and meeting eligibility criteria as verified by brighthush.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Remote Customer Care Advocate, you will have access to:

• Ongoing training modules to deepen your knowledge of TRICARE benefits and customer service best practices.
• Mentorship from experienced supervisors and peers.
• Clear pathways to supervisory roles, specialized support positions, or cross‑functional teams.
• Regular performance reviews and feedback loops to help you set and achieve career goals.
• Access to industry conferences, webinars, and certifications that enhance your skill set.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and supportive culture—even in a virtual setting. Our remote teams enjoy:

• Flexible scheduling that respects your personal commitments.
• Regular virtual team huddles and social events.
• Open communication channels with leadership.
• A focus on work‑life balance and mental well‑being.
• Recognition programs that celebrate achievements and milestones.

How to Apply

Ready to make a difference? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

Apply to brighthush Today

Closing Statement

brighthush is more than a company—it’s a community dedicated to honoring the service of our military families. If you bring a passion for customer service, a commitment to integrity, and a desire to support those who have served, we invite you to join our team. Together, we can provide the clarity, compassion, and care that TRICARE beneficiaries deserve.