Veteran & Military Spouse‑Friendly Remote RN‑Licensed Healthcare Customer Service Representative – Digital Care Excellence & Remote Work at brighthush

About brighthush

brighthush is a global pioneer in digital business services, empowering the world’s most respected brands to deliver exceptional customer experiences through data, technology, and human insight. With a presence in more than 50 countries and a workforce of over 500,000 professionals, brighthush blends cutting‑edge digital solutions with a high‑touch, people‑centric approach. Our mission is to simplify, accelerate, and secure the way businesses connect with their customers, creating lasting value for clients, communities, and employees alike.

As a forward‑thinking organization, brighthush is committed to fostering an inclusive, supportive, and growth‑oriented culture. We celebrate diversity, champion veteran and military families, and provide a flexible, remote work environment that empowers our teams to thrive both professionally and personally.

Position Overview

We are looking for a dedicated Healthcare Customer Service Representative to join our remote, virtual care team. This role is specifically designed for veterans, transitioning military personnel, National Guard and Reserve members, military spouses, wounded warriors, and their caregivers. As a frontline advocate for our clients, you will leverage your nursing expertise to resolve complex healthcare inquiries, provide compassionate support, and ensure compliance with industry standards—all from the comfort of your own home.

Why brighthush?

• Work from anywhere with a fully equipped home office setup.
• Competitive salary and comprehensive benefits package.
• Dedicated career development programs and mentorship.
• Inclusive culture that values your unique background and experiences.
• Opportunity to make a real difference in the lives of patients and families.

Key Responsibilities

As a Healthcare Customer Service Representative, you will be the first point of contact for patients and providers seeking assistance with healthcare plans, benefits, claims, and provider networks. Your responsibilities will include:

• Fielding customer inquiries via phone, email, chat, and social media, delivering innovative, patient‑centered solutions.
• Resolving questions and concerns related to healthcare plans, benefits, claims, and provider networks with empathy and professionalism.
• De‑escalating challenging situations calmly, applying active listening and conflict‑resolution techniques.
• Escalating issues to appropriate specialists or supervisors when necessary, ensuring timely follow‑up.
• Processing payments, refunds, and adjustments accurately while adhering to regulatory and company policies.
• Maintaining detailed, audit‑ready records of all interactions in our CRM system.
• Providing constructive feedback on recurring call issues to drive continuous improvement.
• Identifying upsell opportunities when appropriate, contributing to revenue growth.
• Participating in ongoing training and quality assurance initiatives to maintain high service standards.
• Collaborating with cross‑functional teams to resolve complex cases and improve processes.

Essential Qualifications

To excel in this role, you must meet the following essential qualifications:

• Active RN license in a U.S. state.
• Minimum of 6 months of healthcare or customer‑service experience.
• Age 18 or older.
• Typing speed of at least 25 words per minute.
• Proficient with desktop computer systems and general Windows‑based applications.
• Comfortable working in a call‑center environment (non‑patient‑facing).
• Strong commitment to process excellence and customer‑service excellence.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience in a healthcare claims or benefits support role.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual capabilities or experience serving diverse populations.
• Prior experience with a proven track record of self‑management.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Experience in a remote or virtual care setting.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and analytical skills:

• Process Excellence: Adheres to established procedures and continuously seeks ways to improve service delivery.
• Collaboration: Works effectively with team members, supervisors, and cross‑functional departments to resolve issues and meet performance goals.
• Communication: Demonstrates outstanding verbal and written communication, active listening, and analytical skills.
• Organizational Skills: Manages multiple tasks, prioritizes effectively, and maintains meticulous records.
• Emotional Intelligence: Handles high‑pressure situations with composure, empathy, and focus.
• Open‑Mindedness: Welcomes feedback, adapts to evolving policies, and thrives in a structured shift schedule.
• Critical Thinking: Quickly analyzes customer issues and makes informed, thoughtful decisions.
• Solution‑Oriented: Proactively identifies and implements solutions that enhance the customer experience.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry you serve. We offer:

• Comprehensive onboarding and ongoing training programs, including clinical refresher courses and customer‑service best practices.
• Mentorship from senior healthcare professionals and industry experts.
• Clear promotion tracks from Customer Service Representative to Team Lead, Manager, and beyond.
• Access to a global learning platform with courses in healthcare analytics, digital transformation, and leadership.
• Opportunities to transition into specialized roles such as Claims Analyst, Compliance Officer, or Healthcare Operations Manager.
• Regular performance reviews and personalized development plans.

Work Environment & Company Culture

brighthush prides itself on a culture that values:

• Flexibility: Fully remote work with flexible scheduling to accommodate personal and family commitments.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with a special focus on veterans and military families.
• Collaboration: Cross‑functional teams that work together to solve complex problems and deliver world‑class service.
• Recognition: Regular recognition programs that celebrate individual and team achievements.
• Well‑Being: Comprehensive wellness programs, mental health resources, and a supportive work‑life balance.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for RN‑licensed healthcare customer service roles.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Technology stipend to support a home‑office setup.
• Employee assistance program and mental health resources.
• Access to a global network of peers and experts.

How to Apply

Ready to join a team that values your expertise, supports your growth, and offers the flexibility you need? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to this job at brighthush

Join brighthush Today

At brighthush, we believe that every call, every chat, and every email is an opportunity to make a difference. If you are a dedicated RN with a passion for patient advocacy, a strong commitment to service excellence, and a desire to work in a flexible, supportive environment, we want to hear from you. Apply now and become part of a team that is redefining healthcare customer service for the digital age.