Veterinary Customer Development Consultant – Virtual Engagement & Inside Sales Technical Lead – brighthush Pet Health Division – Driving Scientific Excellence, Digital Innovation, and Transformative Veterinary Care

About brighthush – Pioneering the Future of Veterinary Care

brighthush is more than a company; it’s a movement that redefines how veterinary professionals deliver care. With a legacy that spans over 30 years, we fuse cutting‑edge science, advanced technology, and compassionate service to empower veterinarians worldwide. Our portfolio includes therapeutics, vaccines, diagnostics, and a suite of digital tools that enable faster, data‑driven decision making in the clinic.

As pet ownership continues to rise, the veterinary landscape is evolving at an unprecedented pace. brighthush is at the forefront of this transformation, investing heavily in digital platforms, predictive analytics, and customer partnership programs. We collaborate with veterinary practices, corporate accounts, and pet‑owner communities to ensure every animal receives the highest standard of care, no matter where they live or the size of their practice.

Why brighthush is the Ideal Place for Your Next Career Move

• Diverse & Inclusive Culture: We celebrate differences and believe that diverse perspectives fuel innovation. Every team member is empowered to bring fresh ideas, challenge the status quo, and grow professionally.
• Remote‑First Flexibility: Work from anywhere while staying connected to a vibrant, collaborative community. Our remote‑first model supports work‑life balance and reduces commute stress.
• Career Growth & Continuous Learning: Access to internal training programs, mentorship, and cross‑functional projects that accelerate your career trajectory.
• Competitive Compensation & Comprehensive Benefits: A robust package that includes base salary, performance bonuses, 401(k) matching, health, dental, vision, and wellness programs.
• Impactful Work: Your expertise will directly influence veterinary practice outcomes, improve animal health, and enhance the pet‑owner experience.

Position Overview

As the Veterinary Customer Development Consultant within brighthush’s US Pet Health Business Unit, you will serve as the technical anchor and strategic partner for our Inside Sales team. Your role mirrors that of a field‑based Regional Consulting Veterinarian but is focused on virtual engagement, digital channels, and inside sales collaboration. You will deliver high‑impact scientific education, product consultation, and clinical objection handling to veterinary practices, corporate veterinary accounts, and our inside sales representatives through phone, video platforms, and virtual webinars.

Key Responsibilities

1. Commercial & Technical Partnership (Inside Sales Support)

• Act as the dedicated clinical and technical subject‑matter expert for the Inside Sales team across key therapeutic areas—parasiticides, therapeutics, vaccines, and pain management.
• Collaborate with Inside Sales representatives on high‑value outbound and inbound virtual customer interactions, providing consultative technical support and overcoming clinical hurdles.
• Deliver agile, real‑time technical answers and clinical context that empower Inside Sales reps to drive brand conversion, customer loyalty, and revenue growth.
• Maintain up‑to‑date knowledge of brighthush product portfolios, competitor offerings, emerging veterinary trends, and peer‑reviewed literature to ensure scientific credibility.
• Participate in quarterly sales strategy meetings, providing insights on product positioning, market trends, and customer feedback.
• Develop and maintain a library of technical playbooks, objection‑handling scripts, and FAQ documents that can be leveraged by the Inside Sales team.

2. Virtual Customer Education & Engagement

• Design and deliver engaging, high‑impact virtual lunch‑and‑learns, continuing education webinars, staff training sessions, and product presentations to veterinary hospital staff, practice managers, and veterinarians.
• Master virtual engagement tools (Zoom, Teams, Webex) and presentation techniques to create compelling, interactive digital learning environments.
• Support pre‑launch, launch, and post‑launch technical campaigns for new and existing brighthush product lines within the Inside Sales footprint.
• Collaborate with the Digital Marketing team to develop multimedia content—slides, videos, infographics—that enhances learning outcomes.
• Collect and analyze feedback from virtual sessions to continuously improve content quality and relevance.
• Track engagement metrics (attendance, completion rates, post‑session surveys) and report on ROI to senior leadership.

3. Medical Acumen & Training

• Maintain an advanced level of technical proficiency and scientific literacy regarding brighthush products, competitor profiles, emerging veterinary trends, and peer‑reviewed literature.
• Partner with Pet Health Training Managers to design and deliver technical training modules that elevate the clinical acumen of Inside Sales specialists.
• Uphold strict regulatory, medical, and ethical standards across all commercial interactions, including limited, process‑directed triage for adverse event and product performance inquiries.
• Serve as a resource for internal teams on product updates, regulatory changes, and best practices for veterinary communication.
• Act as a liaison between the R&D, Regulatory, and Commercial teams to ensure that scientific messaging remains accurate, compliant, and compelling.

Essential Qualifications

• Education: Doctor of Veterinary Medicine (DVM, VMD, or equivalent) from an AVMA‑accredited veterinary program.
• Licensure: Active, unencumbered veterinary license to practice in at least one U.S. jurisdiction.
• Clinical Experience: Minimum of 5 years of clinical veterinary practice experience in companion animal or mixed animal practice (with a companion animal focus), or equivalent experience within the animal health industry as a technical consultant.
• Virtual Fluency: Proven experience communicating complex scientific/medical data effectively over phone, video conference platforms (Teams, Zoom), and virtual webinars.
• Agility & Planning: Strong self‑direction, time management, and organizational skills with the ability to manage high‑volume daily virtual interactions with minimal supervision.
• Communication Skills: Exceptional verbal and written communication abilities, with a talent for translating complex scientific concepts into clear, actionable insights.

Preferred Qualifications & Differentiators

• Consultative Influence: Demonstrated track record of partnering with commercial/sales teams to educate customers and influence prescribing behavior through scientific differentiation.
• Digital Presentation Mastery: Exceptional verbal, written, and multimedia presentation skills, with proven ability to maintain audience engagement in remote/digital settings.
• Experience with veterinary practice management software (e.g., brighthush) and CRM systems (e.g., brighthush).
• Knowledge of veterinary regulatory frameworks (FDA, USDA, state veterinary boards) and product labeling requirements.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Experience in a customer‑facing role within a global pharmaceutical or animal health company.

Skills & Competencies for Success

• Strategic Thinking: Ability to align technical expertise with business objectives and sales strategies.
• Communication Excellence: Clear, concise, and persuasive communication across multiple channels.
• Customer‑Centric Mindset: Deep empathy for veterinary professionals and their clients.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Data‑Driven Decision Making: Use metrics and feedback to refine educational content and sales support.
• Team Collaboration: Work seamlessly with cross‑functional teams (Sales, Marketing, R&D, Regulatory).
• Leadership Potential: Demonstrated ability to mentor junior team members and lead projects.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Veterinary Customer Development Consultant, you will:

• Progress to senior consulting roles, such as Lead Veterinary Consultant or Regional Veterinary Advisor.
• Transition into product management, clinical affairs, or veterinary education leadership positions.
• Participate in leadership development programs, mentorship, and cross‑functional projects that broaden your skill set.
• Attend national veterinary conferences (VMX, WVC) and internal training sessions to stay ahead of industry trends.
• Leverage brighthush’s global network to collaborate with international veterinary experts and research teams.
• Earn certifications in veterinary pharmacology, digital health, or scientific communication through our tuition reimbursement program.

Work Environment & Company Culture

• Remote‑First Work: Work from your home office with access to virtual collaboration tools and a supportive remote community.
• Flexible Scheduling: Balance your professional and personal commitments while meeting customer needs across time zones.
• Inclusive Community: Participate in 9 Employee Resource Groups that celebrate diversity, equity, and inclusion.
• Well‑Being Focus: Access to wellness programs, employee assistance, fitness benefits, and mental health resources.
• Team Spirit: Regular virtual team huddles, knowledge sharing sessions, and informal social events.
• Innovation Hub: Opportunities to contribute to new product development, digital platform enhancements, and data‑driven initiatives.

Compensation, Perks, and Benefits

brighthush offers a competitive total rewards package designed to attract, retain, and motivate top talent. While specific figures may vary based on experience, the base salary for this role is expected to range from $118,400 to $175,000 annually. In addition:

• Performance‑based annual bonus opportunities.
• Up to 6% 401(k) matching.
• Health, dental, vision, and prescription drug coverage.
• Flexible benefits options (e.g., dependent care, health savings accounts).
• Paid time off, including two week‑long shutdowns (mid‑summer and year‑end) plus PTO.
• 8‑week parental leave.
• Relocation assistance for eligible candidates.
• Wellness stipend for fitness, meditation, and mental health apps.
• Professional development stipend for conferences, certifications, and continuing education.

Ready to Make a Difference?

If you are a passionate veterinary professional with a knack for science, technology, and customer engagement, we invite you to join brighthush. Bring your expertise to a team that values innovation, collaboration, and the well‑being of animals worldwide. Apply today and help shape the future of veterinary care.