Veterinary‑Focused Equine Customer Success & Sales Specialist – Remote Global Revenue Growth Champion Driving Horse Wellness, Customer Delight, and Brand Advocacy at brighthush

About brighthush – Pioneering the Future of Equine Wellness

For more than a quarter of a century, brighthush has been the trusted partner for horse owners, trainers, and veterinarians worldwide. We blend cutting‑edge equine science with advanced technology to deliver personalized, evidence‑based solutions that keep horses healthy, happy, and performing at their peak. From the first click on our website to the last sip of a supplement, every touchpoint is engineered to be intuitive, reliable, and tailored to the unique needs of each horse and rider.

Our flagship SmartPak supplement system sits at the heart of a broader ecosystem that includes subscription plans, premium tack, and a suite of digital tools designed to simplify every aspect of the equestrian experience. We believe that every horse deserves the best care, and every rider deserves the confidence that comes from knowing they have a trusted partner.

At brighthush, our culture is built on respect, collaboration, ownership, and relentless innovation. If you’re passionate about horses, eager to make a tangible impact, and ready to grow your career in a dynamic, remote environment, we want you on our team.

Why This Role Matters

As the frontline ambassador for brighthush, the Veterinary‑Focused Equine Customer Success & Sales Specialist will shape the experience of every customer, turning first‑time buyers into lifelong advocates. Your expertise will directly influence horse health outcomes, drive revenue growth, and reinforce our brand’s reputation as the gold standard in equine wellness.

Your Role: Remote Equine Customer Success & Sales Specialist

This hourly, remote position blends customer support, sales, and brand advocacy. You’ll engage with customers via phone, chat, and text, providing expert guidance on our SmartPak system, subscription plans, tack, and accessories. Flexibility is key: you’ll be available for evenings, weekends, and occasional on‑call shifts to serve our global customer base.

Key Responsibilities

• Customer Engagement: Deliver personalized, thoughtful support to horse owners and trainers via phone, chat, and text, ensuring every interaction reflects brighthush’s commitment to excellence.
• Product Expertise: Master our full product catalog, including SmartPak supplements, subscription plans, tack, and accessories, and translate that knowledge into actionable recommendations.
• Sales & Upsell: Drive revenue growth by identifying opportunities to cross‑sell and upsell products, achieving or exceeding monthly sales targets.
• Account Management: Maintain accurate customer records, follow up on orders, and resolve issues promptly to build long‑term loyalty.
• Brand Advocacy: Champion brighthush’s mission and values, sharing success stories and product benefits with the community.
• Process Improvement: Provide feedback on customer experience, product features, and workflow efficiencies to help shape future initiatives.
• Team Collaboration: Participate in regular team meetings, training sessions, and cross‑functional projects to stay aligned with company goals.
• Performance Metrics: Meet or exceed key performance indicators such as average handle time, customer satisfaction scores, and sales conversion rates.
• Data Analysis: Review call logs and customer feedback to identify trends, propose solutions, and report insights to leadership.
• Community Building: Engage with online forums, social media groups, and local equestrian events to promote brighthush products and gather market intelligence.

Essential Qualifications

• Minimum 5 years of hands‑on equine experience (e.g., riding, training, veterinary care).
• Equine‑focused degree or coursework preferred (e.g., Animal Science, Equine Management).
• Strong verbal and written communication skills, with the ability to explain complex product information clearly.
• Proficiency in brighthush Office Suite (Word, Excel, Outlook) and experience with CRM systems.
• Comfortable navigating new computer systems quickly and confidently.
• Demonstrated sales aptitude and a willingness to grow in a revenue‑driven role.
• Excellent time‑management and organizational skills, with the ability to prioritize tasks in a remote setting.
• Creative problem‑solving mindset and resilience in ambiguous situations.
• Experience in customer service, retail, or telecommunications is a plus.
• Proficiency in multiple languages is an advantage for our global clientele.

Preferred Qualifications

• Prior experience in a call center or remote customer support environment.
• Knowledge of equine nutrition, supplements, and health protocols.
• Familiarity with subscription‑based business models.
• Experience with brighthush authentication tool.
• Background in data analytics or reporting tools.

Skills & Competencies

• Customer‑centric mindset with a passion for horse health.
• Strong interpersonal skills and the ability to build rapport quickly.
• Adaptability to evolving product lines and market trends.
• Data‑driven decision making, using metrics to guide actions.
• Team player who thrives in a collaborative, remote environment.
• Self‑motivated, disciplined, and proactive in managing workload.
• Tech‑savvy with a knack for troubleshooting and learning new tools.
• Commitment to continuous improvement and professional growth.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear career pathways. As a Remote Equine Customer Success & Sales Specialist, you will have access to:

• Structured onboarding and continuous training on product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior agents and product specialists.
• Opportunities to transition into roles such as Sales Specialist, Customer Success Manager, or Product Support Lead.
• Cross‑functional projects that expose you to marketing, product development, and operations.
• Annual performance reviews with transparent growth plans and potential salary increases.
• Access to industry conferences, webinars, and equine health seminars.
• Certification programs in equine nutrition, customer success, or sales leadership.

Work Environment & Culture at brighthush

brighthush’s remote‑first culture means you can work from anywhere while staying connected to a vibrant, supportive team. We celebrate diversity, encourage innovation, and value every voice. Our remote work policy includes:

• Flexible scheduling with core hours to accommodate global customers.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• Access to a digital collaboration platform (brighthush collaboration tools) for real‑time communication.
• Encouragement to maintain a healthy work‑life balance, with ample paid time off and wellness resources.
• Annual virtual retreats and optional in‑person meet‑ups for team building.
• Inclusive policies that support employees of all backgrounds, genders, and life stages.

Compensation & Benefits

• Hourly Rate: $17.00 per hour.
• Paid Time Off: Accrual of up to 160 hours in the first year, with additional accruals in subsequent years.
• Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage (eligible after 30 days).
• Retirement: 401(k) plan with company match.
• Employee Discounts: 20% off brighthush products and partner services.
• Professional Development: Reimbursement for relevant certifications, courses, and conferences.
• Wellness Programs: Access to virtual fitness classes, mindfulness sessions, and wellness stipends.
• Flexible Spending Accounts: FSA and HSA options for medical and dependent care.
• Paid Holidays: Six paid holidays per year.
• Referral Bonus: $500 for each successful referral.
• Technology Stipend: Monthly allowance for home office equipment upgrades.

Remote Technology Requirements

To ensure a seamless experience for both you and our customers, brighthush requires the following:

• High‑speed, wired internet connection (Cable or Fiber Optic) with a modem or wireless box. brighthush will provide a 4‑foot CAT‑6 cable.
• Reliable desktop or laptop with a webcam and microphone.
• Access to the brighthush authentication tool for secure login.
• Ability to troubleshoot basic connectivity issues and coordinate with your ISP if needed.
• Dedicated workspace free from distractions and with adequate lighting.

Why Join brighthush?

brighthush is more than a company – it’s a community of horse lovers who are reshaping the equine health landscape. By joining our team, you’ll:

• Make a direct impact on the well‑being of horses worldwide.
• Work alongside passionate professionals who value innovation and continuous improvement.
• Enjoy the flexibility of remote work without sacrificing collaboration or career advancement.
• Benefit from a comprehensive benefits package designed to support your health, finances, and personal growth.
• Be part of a mission‑driven organization that prioritizes sustainability, animal welfare, and customer satisfaction.
• Gain exposure to cutting‑edge technology and data analytics in the equine industry.
• Build a professional network that spans the global equestrian community.

Ready to Take the Next Step?

If you’re a seasoned equine enthusiast with a knack for customer service and sales, we invite you to apply for the Remote Equine Customer Success & Sales Specialist position at brighthush. Bring your expertise, enthusiasm, and commitment to excellence, and help us write the next chapter in equine health innovation.

Apply Today and Join the brighthush Family!