Vice President of Client Relationship Management

Role Description The Vice President of Client Relationship Management is a full-time, remote leadership role responsible for overseeing and strengthening relationships with employers, partners, and key stakeholders across the Middle East. This role involves developing and implementing client engagement strategies, managing a portfolio of strategic accounts, and ensuring high satisfaction with the platform’s services and job-matching capabilities. The VP will lead and mentor client-facing teams, set performance goals, review client feedback, and coordinate with product, marketing, and operations to enhance service delivery. Day-to-day tasks include leading client meetings, negotiating service terms, identifying opportunities for new partnerships, monitoring KPIs related to retention and growth, and reporting on client relationship performance to senior leadership. The role requires a proactive approach to building trust, addressing issues, and aligning client needs with the organization’s long-term strategy.

Qualifications

Strong Business Relationship Management skills, including client strategy development, stakeholder management, and long-term partnership building. Solid Finance and Financial Services knowledge to understand client business models, pricing structures, and value propositions. Proven Sales experience, with a track record of driving client growth, upselling services, and achieving revenue targets. Understanding of Investments and related decision-making to advise clients on the value and ROI of talent and recruitment solutions. Extensive leadership experience in a client-facing or account management role, preferably at director or vice president level. Excellent communication, negotiation, and presentation skills, with the ability to work effectively across cultures in the Middle East. Strong analytical and strategic thinking abilities, including experience with KPIs, dashboards, and performance reporting. Experience in recruitment, HR technology, job boards, or talent acquisition services is highly desirable. Bachelor’s degree in Business, Finance, Marketing, or a related field; an advanced degree (MBA or equivalent) is an advantage. Comfort working remotely, with the ability to manage distributed teams and collaborate virtually across time zones.