Vice President of Customer Strategy
Company Description
E-Com Whizz is an e-commerce company focused on selling products on leading online marketplaces such as Amazon, eBay, and Walmart. The organization is dedicated to optimizing marketplace performance, improving customer experience, and driving sustainable growth across multiple channels. Team members collaborate to enhance product visibility, pricing, and fulfillment, while leveraging data to inform business decisions. E-Com Whizz offers an agile, results-oriented environment where professionals can have a direct impact on customer satisfaction and revenue. Role Description The Vice President of Customer Strategy is a full-time remote role responsible for shaping and executing customer-centric strategies across Amazon, eBay, and Walmart channels. This role oversees customer journey mapping, segmentation, and retention initiatives, ensuring that marketplace experiences align with business goals and brand standards. Day-to-day responsibilities include analyzing customer data and performance metrics, leading cross-functional teams to design and implement strategic initiatives, and collaborating with operations, marketing, and finance to improve lifetime value and profitability. The Vice President of Customer Strategy will also guide digital strategy related to customer engagement, manage key stakeholder relationships, and continually identify opportunities to enhance satisfaction, loyalty, and growth.
Qualifications
Strong Analytical Skills to interpret marketplace data, customer behavior, and performance metrics. Proven experience in Strategic Planning and Consulting to design and lead customer-focused initiatives. Knowledge of Finance to evaluate ROI, manage budgets, and align customer strategies with financial targets. Expertise in Digital Strategy, particularly within Amazon, eBay, and Walmart ecosystems. Demonstrated leadership experience managing cross-functional teams in an e-commerce or digital business. Excellent communication, stakeholder management, and decision-making skills. Experience with CRM systems, customer analytics tools, and marketplace optimization platforms. Bachelor’s degree in Business, Marketing, Economics, or related field; advanced degree is an advantage. Ability to work independently in a remote setting and drive initiatives from concept to execution.