Vice President of Operational Excellence

Company Description

Veltha (YC F26) is a technology-driven workers’ compensation third-party administrator (TPA) that uses AI to transform claims handling. From the day a claim file arrives, Veltha’s AI reads, organizes, and pursues records, enabling licensed adjusters to work from complete, well-structured files. This approach frees adjusters to focus on meaningful interactions with claimants, improving outcomes and satisfaction. Veltha combines automation with human expertise to deliver faster, more accurate, and more empathetic claims management. The company is building a modern, scalable claims operation designed for efficiency and claimant-centric service. Role Description The Vice President of Operational Excellence is a full-time, remote role responsible for building, optimizing, and scaling Veltha’s end-to-end operations. This leader will design and refine processes for claims handling, workflow automation, and cross-functional collaboration to ensure consistency, efficiency, and high-quality claimant experiences. Day-to-day responsibilities include establishing operational KPIs, analyzing performance metrics, leading continuous improvement initiatives, and partnering with product and engineering teams to align technology with operational needs. The role also involves establishing best practices, mentoring operational leaders, managing vendor and partner relationships where relevant, and developing scalable systems and procedures to support the company’s continued growth. The Vice President will contribute to strategic planning, risk management, and organizational change management while fostering a culture of operational excellence, accountability, and continuous improvement. Qualifications 20+ years of relevant professional experience in operational excellence, operations management, process optimization, or related leadership roles, with a demonstrated track record of building, improving, and scaling high-performing, data-driven operations. Master’s degree or Master of Business Administration (MBA) in Business Administration, Operations Management, Engineering, Supply Chain Management, or a related field. Extensive experience in manufacturing operations, manufacturing operations management, or similarly complex, process-intensive environments where continuous improvement, operational standardization, and performance optimization are essential. Strong knowledge of Supply Chain Management principles, including process optimization, vendor management, resource allocation, and coordination across multiple stakeholders and systems. Proven ability to lead cross-functional teams, implement process improvement methodologies such as Lean and Six Sigma, and establish metrics-driven performance management systems. Demonstrated expertise in strategic planning, operational risk management, organizational transformation, and change management. Ability to thrive in a remote, fast-paced startup environment, with excellent leadership, communication, collaboration, and decision-making skills. Experience in insurance, workers’ compensation, healthcare claims, or other regulated industries is highly desirable. Relevant professional certifications in Lean Six Sigma, quality management, or operational excellence are preferred. Ability to develop scalable operational frameworks, mentor senior leaders, and align operational strategies with long-term business objectives.