Vice President of Operations

Vice President of Operations Solutions in Payments Location: United States Workplace Type: Remote Employment Type: Full-time Department: Operations Seniority Level: Executive About the RoleSolutions in Payments is seeking an experienced and strategic Vice President of Operations to lead operational strategy, optimize business processes, and drive organizational efficiency across the company. This executive will oversee day-to-day operations, establish scalable operational frameworks, and collaborate with cross-functional leadership to support sustainable growth and operational excellence. The ideal candidate brings extensive experience in operations management, payments infrastructure, financial technology, process optimization, and organizational leadership. This role requires a results-oriented executive who can translate business objectives into actionable operational strategies while maintaining high standards of service quality, risk management, and regulatory compliance.

Key Responsibilities

Operational Strategy: Develop and execute comprehensive operational strategies aligned with the company's business objectives, growth plans, and long-term vision. Business Operations Management: Oversee daily business operations, ensuring efficiency, consistency, accountability, and effective resource utilization across departments. Process Optimization: Evaluate existing workflows, identify operational bottlenecks, and implement improvements to increase productivity, reduce costs, and enhance service delivery. Payments Operations: Oversee operational processes related to payment processing, transaction management, payment reconciliation, settlement coordination, and exception handling. Cross-Functional Leadership: Collaborate with executive leadership and teams across finance, technology, compliance, customer success, and business development to ensure operational alignment. Performance Management: Establish operational KPIs, service-level objectives, reporting mechanisms, and performance dashboards to monitor business efficiency and execution. Risk and Compliance Coordination: Work closely with compliance, legal, and risk management teams to support adherence to applicable payment industry regulations, internal policies, and operational controls. Technology and Systems Integration: Partner with technology teams to improve operational systems, automate repetitive processes, and support the implementation of scalable payment solutions. Financial and Resource Planning: Manage operational budgets, evaluate expenditures, optimize resource allocation, and identify opportunities to improve cost efficiency. Vendor and Partner Management: Oversee relationships with payment processors, technology providers, service partners, and other operational vendors to maintain service quality and business continuity. Team Development: Build, mentor, and lead high-performing operational teams while establishing clear responsibilities, performance expectations, and professional development opportunities. Customer Experience: Improve operational processes that influence transaction reliability, service responsiveness, issue resolution, and overall customer satisfaction. Business Continuity: Develop and maintain operational procedures, escalation protocols, contingency plans, and resilience measures to minimize business disruptions. Executive Reporting: Provide regular updates to senior leadership regarding operational performance, strategic initiatives, emerging risks, and opportunities for improvement. Growth and Scalability: Lead operational planning for business expansion, new product launches, process standardization, and the introduction of new payment capabilities. QualificationsBachelor's degree in Business Administration, Operations Management, Finance, Economics, Information Systems, or a related field. Master's degree in Business Administration or a related discipline is preferred. 8+ years of progressive experience in operations management, business operations, payments, financial technology, or a related industry. 5+ years of experience leading teams, managing cross-functional initiatives, or overseeing complex operational functions. Demonstrated experience developing operational strategies, improving business processes, and implementing performance management frameworks. Strong understanding of payment processing workflows, transaction lifecycle management, reconciliation, settlement operations, and payment service delivery. Familiarity with payment industry standards, operational risk management, fraud prevention processes, and relevant regulatory requirements. Experience managing operational budgets, vendor relationships, service-level agreements, and business performance metrics. Proven ability to lead organizational change, manage competing priorities, and execute strategic initiatives in a dynamic business environment. Excellent analytical, problem-solving, decision-making, and project management skills. Strong written and verbal communication skills, with the ability to collaborate effectively with executive stakeholders and distributed teams. Proficiency in operational reporting tools, workflow management platforms, business intelligence systems, and productivity software. Ability to work independently and lead teams effectively in a fully remote, cross-functional environment. Preferred QualificationsExperience working in payment technology, payment processing, merchant services, digital payments, or financial technology companies. Familiarity with payment gateways, card payment networks, ACH transfers, digital wallets, and other electronic payment methods. Experience implementing workflow automation, operational technology integrations, or data-driven process improvements. Knowledge of relevant U.S. payment industry requirements and frameworks, including PCI DSS where applicable. Experience scaling operational teams and processes within a growing technology or financial services organization. Demonstrated success establishing measurable operational improvements and building sustainable operating models. Key CompetenciesStrategic and Operational Leadership Payments Operations and Process Management Business Process Optimization Cross-Functional Collaboration Financial and Resource Management Risk Awareness and Internal Controls Data-Driven Decision-Making Change Management Vendor and Stakeholder Management Team Building and Performance Development Communication and Executive Reporting Operational Scalability and Business Continuity Work EnvironmentWork Location: Remote — United States Work Arrangement: Fully remote, with virtual collaboration across departments and leadership teams. Schedule: Full-time, with flexibility to coordinate across U.S. time zones as business needs require. Collaboration: Regular virtual meetings with executive leadership, operational teams, technology partners, and external service providers. Travel: Occasional business travel may be required for leadership meetings, industry events, or partner engagements. Success MetricsImproved operational efficiency and reduced process turnaround times. Increased accuracy and reliability across payment operations and reconciliation workflows. Stronger operational controls and more effective risk mitigation. Improved service-level performance and customer satisfaction. Effective management of operational expenses and resource utilization. Successful implementation of automation and process improvement initiatives. Strong team performance, employee development, and cross-functional execution. Scalable operational infrastructure that supports the company's long-term growth. Equal Opportunity StatementSolutions in Payments is committed to fostering a professional, inclusive, and collaborative work environment. Employment decisions are based on qualifications, relevant experience, demonstrated capabilities, and business needs, in accordance with applicable employment laws. How to ApplyInterested candidates with a strong background in operations leadership, payment systems, and business process optimization are encouraged to apply through the company's designated recruitment channel or LinkedIn job posting.