Vice President of Services

Role Description This full-time remote Vice President of Services role at Dynacare_FR is responsible for overseeing the planning, delivery, and continuous improvement of service operations across the organization. The role includes setting service strategies, defining performance metrics, and ensuring alignment with organizational goals and client expectations. The Vice President of Services will lead cross-functional teams, manage service budgets, and optimize processes to improve efficiency, quality, and customer satisfaction. Day-to-day activities involve reviewing operational reports, analyzing service performance data, guiding managers, addressing escalated client issues, and collaborating with senior leadership on long-term service initiatives and transformation projects. This position also requires fostering a culture of accountability, innovation, and collaboration while ensuring compliance with internal policies and relevant regulations.

Qualifications

Strong Analytical Skills to interpret service performance data, identify trends, and support informed decision-making. Finance and Budgeting expertise to manage service budgets, forecast resource needs, and ensure cost-effective operations. Strategic Planning capabilities to develop and execute long-term service strategies aligned with organizational objectives. Proven Team Leadership experience to guide diverse teams, mentor managers, and drive high-performance collaborative environments. Extensive experience in service operations or service delivery leadership, ideally within healthcare or a related regulated industry. Excellent communication and stakeholder management skills, with the ability to influence and build consensus at executive and operational levels. Demonstrated ability to manage change, lead transformation initiatives, and implement process improvements at scale. Bachelor’s degree in Business, Management, Healthcare Administration, or related field; advanced degree (MBA or equivalent) is an asset.