Vice President of Services
Company Description
Roland Capital Group is a financial services organization focused on delivering tailored capital solutions and strategic guidance to a diverse client base. The company is committed to combining rigorous financial analysis with client-centric advisory services to support sustainable growth and long-term value creation. Team members collaborate across disciplines to design innovative financial strategies and operational improvements. Roland Capital Group values integrity, transparency, and continuous learning, offering professionals the opportunity to contribute meaningfully to client success while advancing their own careers. Role Description The Vice President of Services is a full-time, remote role responsible for overseeing the delivery, quality, and continuous improvement of client services across Roland Capital Group. This position leads service operations, ensuring client engagements are executed efficiently, on time, and in alignment with strategic business objectives. Day-to-day activities include managing service teams, setting performance goals, developing and refining service delivery frameworks, and monitoring key performance indicators for service excellence. The Vice President collaborates closely with finance, strategy, and leadership teams to align service offerings with market needs and organizational priorities. Additional responsibilities include managing budgets for service operations, optimizing processes, engaging with key clients on complex initiatives, and mentoring team members to support high performance and professional development.
Qualifications
Strong analytical skills to interpret complex data, assess service performance, and support data-driven decision-making. Experience in finance and budgeting to manage service-related financials, forecast costs, and ensure fiscal responsibility. Proven strategic planning capabilities to design, implement, and refine service delivery models aligned with organizational goals. Demonstrated team leadership experience, including leading cross-functional teams, coaching talent, and fostering a collaborative culture. Background in professional services, consulting, or financial services environments is highly beneficial. Excellent written and verbal communication skills, with the ability to present complex information clearly to stakeholders at all levels. Strong organizational and project management skills, including the ability to manage multiple initiatives in a remote setting. Bachelor’s degree in business, finance, economics, or a related field; advanced degree (MBA or similar) is a plus.