Vice President of Strategic Operations

Company Description

P. O. GRILLZ CUSTOM JEWELRY COMPANY LLC is a custom jewelry business headquartered in Portland, Oregon, United States. The company focuses on creating personalized jewelry pieces that reflect individual style and preferences. Operating from its location on SW 3rd Avenue, the organization serves a diverse customer base seeking high-quality custom designs. Team members collaborate closely to deliver exceptional craftsmanship and customer experiences. The company values innovation, precision, and strong client relationships in a dynamic retail and e-commerce environment. Role Description The Vice President of Strategic Operations is a full-time remote role responsible for overseeing and optimizing the company’s operational performance across all business units. This role leads strategic planning initiatives, aligning long-term objectives with measurable operational goals and financial outcomes. Day-to-day responsibilities include managing key projects, coordinating cross-functional teams, analyzing business processes, and implementing improvements to enhance efficiency and customer satisfaction. The position also involves monitoring P&L performance, setting operational metrics, and reporting on results to executive leadership. The Vice President collaborates with senior leaders to support growth initiatives, maintain service quality, and ensure consistent, scalable operations.

Qualifications

Strong Operations Management skills to oversee end-to-end processes and drive continuous improvement. Demonstrated experience in P&L Management to guide financial performance and support strategic decision-making. Background in Strategic Planning to develop, implement, and monitor long-term business strategies. Proficiency in Project Management to lead complex initiatives, manage timelines, and coordinate cross-functional stakeholders. Customer Service orientation to ensure operational strategies support high-quality client experiences. Proven leadership experience in senior operations or strategy roles, preferably in retail, e-commerce, or consumer products. Excellent analytical, communication, and interpersonal skills, with the ability to work effectively in a remote environment. Bachelor’s degree in Business, Operations Management, or a related field; advanced degree (MBA or similar) is an asset.