Vice President of Strategic Operations

Role Description “ This full-time, remote Vice President of Strategic Operations role is responsible for overseeing day-to-day cross-functional operations, aligning business processes with organizational strategy, and driving sustainable growth. The role manages operational performance across departments, monitors key metrics, and implements improvements to enhance efficiency, quality, and customer outcomes. The Vice President leads strategic planning initiatives, partners with executive leadership to set priorities, and translates long-term objectives into executable roadmaps and projects. This position oversees P&L performance, ensures budget adherence, and identifies opportunities for cost optimization and revenue expansion. The role also guides project teams, supports customer service excellence, and fosters a collaborative, inclusive culture that supports continuous improvement and accountability.

Qualifications

Demonstrated expertise in Operations Management, with a track record of optimizing processes and driving cross-functional efficiency. Proficiency in P&L Management, including budgeting, financial analysis, and accountability for revenue, margins, and cost control. Experience in Strategic Planning, with the ability to develop and execute long-term business strategies and operational roadmaps. Strong Project Management skills, including planning, prioritization, risk management, and delivery of complex initiatives on time and within scope. Background in Customer Service leadership, focused on service quality, client satisfaction, and continuous improvement of customer-facing operations. Advanced analytical and problem-solving skills, with the ability to interpret data and make evidence-based decisions. Inclusive leadership style with experience managing and mentoring diverse, distributed teams in a remote environment. Excellent written and verbal communication skills, including stakeholder management and executive-level presentations.