Vice President of Strategic Operations

Role Description The Vice President of Strategic Operations is a full-time, remote leadership role responsible for overseeing and optimizing Turbrock’s operational functions and service delivery. This position leads cross-functional teams to ensure efficient execution of accounting, data entry, virtual assistance, and social media marketing services, while designing and implementing strategies that drive productivity and client satisfaction. Day-to-day responsibilities include setting operational performance goals, monitoring key metrics, managing budgets and P&L, and guiding project teams to meet timelines and quality standards. The role also involves developing long-term strategic plans, refining processes, supporting customer service excellence, and collaborating with senior leadership to align operations with business objectives.

Qualifications

Demonstrated expertise in Operations Management, with experience optimizing processes and overseeing multi-service operations. Strong background in Strategic Planning and Project Management, including leading initiatives from concept through execution. Proven capability in P&L Management, budgeting, and financial oversight to support sustainable business growth. Commitment to high-quality Customer Service, with experience building and maintaining strong client relationships. Leadership experience managing remote, cross-functional teams, fostering collaboration and accountability. Excellent analytical, organizational, and decision-making skills, with proficiency in data-driven performance management. Advanced communication and presentation skills, with the ability to influence stakeholders and drive alignment. Bachelor’s degree in Business, Operations Management, or a related field; advanced degree (e.g., MBA) is preferred. Experience in professional services or business process outsourcing environments is a plus.