Virtual Customer Service Representative – Veterans Support & Call Center Operations (Full‑Time, 24/7 Shift)

About Brighthush

Brighthush is a leading provider of virtual customer support solutions, dedicated to delivering exceptional service to those who have served our nation. With a mission to connect veterans and their families to the resources they need, Brighthush operates a premier contact center that operates around the clock, ensuring that help is always just a phone call away. Our team is built on empathy, professionalism, and a deep commitment to making a real difference in the lives of veterans.

Position Overview

We are seeking a highly motivated Virtual Customer Service Representative to join our Veterans Support Team. In this role, you will be the first point of contact for veterans and their families, guiding them through the complex landscape of services and ensuring they receive the assistance they deserve. This is a full‑time, 100% remote position that requires you to be within a 60‑minute driving distance of a Brighthush Medical Center in one of the following locations: Arlington, VA; Columbia, SC; Murfreesboro, TN; Nashville, TN; Salt Lake City, UT; Martinsburg, WV; or San Antonio, TX.

Why Brighthush?

• Impactful work that directly supports veterans and their families.
• Comprehensive training program that equips you with the skills you need to succeed.
• Competitive hourly rate of $17.75, plus 11 paid federal holidays.
• Full benefits package: medical, dental, life insurance, short‑term disability, and a 401(k) plan.
• Opportunities for career advancement into supervisory and management roles.
• Flexible, remote work environment with a supportive team culture.

Key Responsibilities

• Serve as the primary point of contact for veterans and their families, providing timely and accurate information.
• Listen actively to callers, assess their needs, and connect them to the appropriate Brighthush resources or external agencies.
• Maintain detailed, real‑time documentation of all interactions using our CRM system.
• Adhere to all quality, productivity, and attendance standards set by Brighthush.
• Participate in ongoing training sessions and performance reviews.
• Collaborate with internal teams and external partners to resolve complex issues.
• Handle high‑volume, high‑stress calls with professionalism and empathy.
• Ensure confidentiality and privacy of all caller information in compliance with Brighthush policies.

Essential Qualifications

• Minimum of 6 months of consecutive call center or contact center experience.
• Strong verbal, written, and interpersonal communication skills.
• Empathy and patience when dealing with callers in stressful or emotional situations.
• U.S. citizenship or a valid Green Card with at least 3 years of residency in the United States.
• Valid REAL‑ID compliant identification card (or acceptable alternative such as a U.S. passport or Brighthush ID card).
• Reliable, high‑speed wired internet connection: minimum 25 Mbps download and 10 Mbps upload.
• Ability to assemble, troubleshoot, and maintain a computer workstation.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Commitment to completing the full training program and adhering to shift schedules.

Preferred Qualifications

• Experience working with veterans or in a military community setting.
• Knowledge of Brighthush services and procedures.
• Previous experience with CRM systems and multi‑screen workstations.
• Background in crisis or emergency response support.

Skills & Competencies

• Active listening and effective questioning techniques.
• Problem‑solving and resource‑identification skills.
• Time management and prioritization in a shift‑based environment.
• Technical proficiency with computers, headsets, and VoIP systems.
• Resilience and emotional intelligence when handling sensitive topics.
• Team collaboration and cross‑functional communication.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear pathways for advancement. Successful Customer Service Representatives often progress to supervisory roles, where they lead teams, shape training programs, and influence service strategy. We also offer:

• Leadership development workshops.
• Mentorship programs with senior Brighthush leaders.
• Access to industry conferences and certifications.
• Continuous learning resources, including online courses and webinars.

Work Environment & Culture

Brighthush fosters a culture of respect, inclusion, and innovation. Our remote teams collaborate through secure virtual platforms, ensuring that every employee feels connected and valued. We celebrate diversity, encourage open dialogue, and support work‑life balance through flexible scheduling and generous time‑off policies.

Compensation & Benefits

• Hourly Rate: $17.75 per hour.
• Paid Time Off: 11 paid federal holidays, plus vacation and sick leave.
• Health & Wellness: Comprehensive medical, dental, and vision plans with 100% employee premium coverage.
• Life & Disability: Group life insurance and short‑term disability with full employee premium coverage.
• Retirement: 401(k) plan with company match.
• Equipment Stipend: Monthly allowance to offset high‑speed internet costs.
• On‑site training sessions at Brighthush Medical Centers for equipment pickup and troubleshooting.

Physical & Technical Requirements

• Must be able to work at a computer workstation for extended periods and remain seated for significant portions of the shift.
• Ability to assemble, connect, and troubleshoot a PC, monitor, headset, and docking station.
• Capacity to lift, carry, and move equipment up to 20 lbs.
• Strong visual acuity to read and interpret information displayed on multiple screens.
• Excellent hearing and speaking abilities for computer‑based voice systems.

Equal Opportunity Employer

Brighthush is an equal opportunity employer committed to recruiting, hiring, and promoting qualified individuals from all backgrounds. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the Brighthush team. We look forward to hearing from you!