Visionary Senior Director of Customer Success & Enterprise Account Leadership – Driving Growth, Innovation, and Advocacy in Cybersecurity & Cloud Solutions at brighthush

About brighthush

brighthush is not just a cybersecurity vendor; we are the architects of digital resilience in an era where threats evolve at lightning speed. Our mission is to empower Fortune 500 enterprises, government agencies, and high‑growth mid‑market firms to stay one step ahead of adversaries. By delivering real‑time external exposure management, we give organizations the visibility they need to protect their digital footprints from sophisticated attacks. At brighthush, we blend cutting‑edge technology with deep domain expertise, and we celebrate curiosity, collaboration, and a relentless drive to innovate.

Founded on the belief that security should be proactive, transparent, and accessible, brighthush has grown from a nimble startup to a respected industry leader. We are committed to building a culture where every team member feels empowered to challenge the status quo, experiment boldly, and deliver measurable impact for our customers.

Why brighthush?

In the fast‑moving world of cybersecurity, the difference between a reactive posture and a proactive one can mean the difference between a breach and a business that thrives. At brighthush, we’re not just selling a product – we’re selling a partnership that transforms how enterprises see risk, respond to threats, and build trust with their customers. If you’re passionate about technology, customer success, and making a tangible difference in the digital world, brighthush is the place where your expertise will be amplified, your ideas will be heard, and your career will accelerate.

Role Overview

As the Senior Director of Customer Success & Enterprise Account Leadership, you will be the linchpin that connects our technology, our customers, and our growth trajectory. You will lead a high‑performing Customer Success organization, nurture strategic enterprise relationships, and ensure that every client derives maximum value from brighthush’s solutions. Your influence will shape the customer experience, drive renewal revenue, and inform product strategy.

Key Responsibilities

Build and Scale a World‑Class Team

• Recruit, mentor, and develop a diverse group of Customer Success Managers and Enterprise Account Leaders who embody brighthush’s values.
• Foster a culture of accountability, continuous learning, and customer obsession that aligns with brighthush’s mission.
• Design career ladders, implement coaching frameworks, and champion internal mobility to retain top talent.
• Establish performance metrics and recognition programs that celebrate success and encourage growth.
• Drive diversity, equity, and inclusion initiatives within the team, ensuring a broad range of perspectives and ideas.

Own Enterprise Account Health

• Own the health and growth of our largest, most complex accounts, ensuring they achieve their strategic objectives.
• Develop comprehensive account plans, identify upsell and cross‑sell opportunities, and collaborate with Sales, Product, and Engineering to deliver on commitments.
• Conduct quarterly business reviews, set clear success metrics, and drive proactive risk mitigation.
• Leverage data analytics to forecast renewal probabilities and identify expansion opportunities.
• Act as the strategic advisor for key accounts, translating business goals into actionable success plans.

Serve as the Final Escalation Point

• Lead the resolution of high‑impact incidents, ensuring swift and transparent communication with stakeholders.
• Own root‑cause analysis, coordinate cross‑functional responses, and communicate outcomes to stakeholders, ensuring transparency and swift remediation.
• Establish incident response playbooks that minimize downtime and protect client confidence.
• Drive post‑mortem reviews and implement continuous improvement initiatives.
• Maintain a culture of learning from incidents, turning challenges into opportunities for growth.

Champion Customer Advocacy

• Translate customer feedback into product enhancements, service improvements, and roadmap priorities.
• Represent the voice of the customer in executive discussions and strategy sessions.
• Build a community of advocates who share success stories, case studies, and testimonials that reinforce brighthush’s value proposition.
• Coordinate with Marketing to amplify advocacy programs and thought‑leadership content.
• Develop and manage a customer advocacy program that includes webinars, user groups, and speaking opportunities.

Drive Data‑Driven Decision Making

• Define, track, and report on key performance indicators (KPIs) such as NPS, CSAT, renewal rates, and expansion revenue.
• Use data to drive decisions, demonstrate ROI to executive leadership, and continuously improve the customer journey.
• Leverage advanced analytics tools to uncover hidden trends and forecast future needs.
• Present insights to cross‑functional teams and influence strategic initiatives.
• Champion a culture of evidence‑based decision making across the organization.

Optimize Processes and Tools

• Continuously refine Customer Success processes, playbooks, and technology stack to increase efficiency, reduce churn, and elevate the customer experience.
• Implement automation where possible, streamline onboarding, and standardize best practices across the organization.
• Collaborate with Product and Engineering to integrate customer feedback into the development lifecycle.
• Ensure data integrity and governance across all customer success platforms.
• Lead the adoption of new tools and platforms that enhance team productivity and customer insight.

Represent brighthush as a Thought Leader

• Speak at industry events, webinars, and client conferences, positioning brighthush as a trusted advisor.
• Publish whitepapers, contribute to podcasts, and engage with the broader security community.
• Mentor emerging leaders and share best practices across the industry.
• Build a personal brand that aligns with brighthush’s mission and values.
• Collaborate with the executive team to define the company’s thought‑leadership agenda.

Essential Qualifications

• 7+ years of technical, customer‑facing experience with a focus on enterprise Customer Success.
• Proven track record of leading and scaling high‑performance teams in a fast‑moving environment.
• Deep understanding of web and cloud technologies, with hands‑on experience in SaaS deployments.
• Experience working with cybersecurity vendors or in a cybersecurity‑focused role.
• Startup background – thrive in ambiguity, drive rapid iteration, and embrace a culture of ownership.
• Exceptional communication skills, both written and verbal, with the ability to influence senior stakeholders.
• Strong analytical mindset – comfortable with data dashboards, KPI modeling, and deriving actionable insights.
• Strategic thinking and business acumen to align customer success initiatives with corporate objectives.
• Demonstrated ability to manage cross‑functional initiatives that span product, sales, and engineering.

Preferred Qualifications

• Experience in a B2B SaaS environment with a focus on subscription economics and renewal strategies.
• Background in account‑based marketing (ABM) or enterprise sales enablement.
• Hands‑on experience with customer success platforms such as Gainsight, Totango, or similar.
• Knowledge of compliance frameworks (GDPR, CCPA, SOC 2, ISO 27001) and how they impact customer success.
• Prior experience in a C‑suite advisory role or as a customer success evangelist.
• Experience leading cross‑functional initiatives that span product, sales, and engineering.
• Track record of building and scaling customer advocacy programs.

Skills & Competencies

• Leadership & Coaching: Inspire teams, set clear expectations, and cultivate a growth mindset.
• Strategic Thinking: Translate business objectives into actionable CS plans.
• Customer Empathy: Deeply understand client pain points and champion solutions that deliver measurable value.
• Collaboration: Work seamlessly with Sales, Product, Engineering, and Marketing to align on customer outcomes.
• Data‑Driven Decision Making: Leverage analytics to optimize processes and demonstrate impact.
• Change Management: Lead initiatives that transform customer experience and internal workflows.
• Resilience & Adaptability: Navigate high‑pressure situations with composure and a solutions‑oriented mindset.
• Communication: Articulate complex ideas to diverse audiences, from technical teams to C‑level executives.
• Project Management: Manage multiple initiatives simultaneously while meeting deadlines.
• Innovation Mindset: Constantly seek new ways to add value for customers and the business.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the cybersecurity landscape. As Senior Director, you will:

• Position yourself for executive roles such as VP of Customer Success or Chief Customer Officer.
• Gain cross‑functional exposure to product strategy, sales operations, and engineering.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Contribute to the company’s strategic vision and influence the direction of our product roadmap.
• Lead initiatives that shape the future of customer success in the cybersecurity industry.
• Access continuous learning resources, including certifications, workshops, and tuition reimbursement.
• Receive regular performance feedback and coaching from senior leaders.
• Enjoy a clear promotion path with defined milestones and measurable outcomes.

Work Environment & Culture

We are a fully remote, distributed team that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparency: Open communication channels, regular all‑hands meetings, and a culture of feedback.
• Innovation: A sandbox mentality that encourages experimentation and rapid iteration.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Well‑being: Comprehensive health benefits, mental health resources, and a generous paid time off policy.
• Community: Volunteer initiatives, hackathons, and social events that bring the team together.
• Professional Growth: Access to industry conferences, internal knowledge‑sharing sessions, and a culture that rewards curiosity.
• Collaboration: Cross‑functional teams that work together to solve complex problems.
• Recognition: Regular awards, shout‑outs, and tangible rewards for outstanding contributions.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus structure tied to team and company metrics.
• Equity options that allow you to share in brighthush’s growth.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to industry certifications.
• Wellness stipend, mental health support, and on‑site fitness memberships.
• Annual company retreats and team‑building experiences.
• Comprehensive relocation assistance for remote hires relocating to new time zones.

How to Apply

Ready to lead the next wave of customer success at brighthush? Submit your application through our careers portal or click the link below to explore this opportunity in depth.

Apply to this role at brighthush

Closing Statement

At brighthush, we are redefining what it means to protect the digital world. If you are a visionary leader who thrives on building relationships, driving measurable impact, and shaping the future of cybersecurity, we want to hear from you. Join us, and together we’ll empower enterprises to navigate the complex threat landscape with confidence and clarity.