Voice AI Onboarding & Integrations Specialist

Build your career with SMA Support Services! We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing. We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients. Ready to grow your career in a supportive, international environment? Join us—apply today! Qualifications - Portfolio required. Share examples of client onboardings you led, CRM integrations or automations you built, and SOPs or training materials you wrote (screenshots, docs, or Loom walkthroughs). - 2+ years in client onboarding, implementation, solutions, or customer success roles at a SaaS company, agency, or Voice AI company. - Hands-on experience with Vapi, Retell AI, Synthflow, GoHighLevel, or similar Voice AI and automation platforms. - Experience with GoHighLevel agency/sub-account setup, SaaS Mode, snapshots, and rebilling is highly preferred. - Experience connecting platforms to CRMs using REST APIs, webhooks, JSON, API keys, and OAuth; able to read API docs and test calls in Postman or similar. - Experience configuring HubSpot, Salesforce, Zoho, Pipedrive, or GHL (custom fields, pipelines, workflows). - Familiarity with Zapier, Make, or n8n. - Working knowledge of A2P 10DLC registration and Twilio or similar telephony (number provisioning, Trust Hub). - Basic understanding of DNS and custom domains (CNAME and TXT records). - Basic JavaScript or Python is a plus for simple scripts and webhook handling. - Excellent communication and training skills; able to explain technical setups to non-technical agency owners. - Strong project management skills; able to run many onboardings at once and hit go-live dates. - Strong documentation skills; writes clear SOPs and checklists. - Strong troubleshooting and problem-solving skills. - Ability to work independently and turn repeated setups into templates and checklists. Primary Task - Own end-to-end onboarding of new agency and reseller partners onto our white-label Voice AI platform, from kickoff call to go-live. - Run kickoff and discovery calls to capture each partner's use cases, call scripts, branding, CRM, calendars, and success metrics. - Set up partner accounts and branding: custom domains, DNS records, branded logins, logos, color themes, sub-accounts, user roles, and permissions. - Deploy and customize Voice AI agent templates and snapshots (prompts, voices, flows, workflows) on platforms such as Vapi, Retell AI, Synthflow, and GoHighLevel (GHL) for each partner and their clients. - Connect Voice AI agents to partners' CRMs and tools through REST APIs, webhooks, and native integrations with GHL, HubSpot, Salesforce, Zoho, Pipedrive, and calendars (Google Calendar, Calendly, Cal.com). - Map and test data flows so contacts, call outcomes, dispositions, transcripts, summaries, tags, and appointments sync correctly into each CRM. - Build integrations in Zapier, Make, or n8n when no native integration exists, and hand complex custom API work to the Voice AI Solutions Engineer. - Provision phone numbers and complete A2P 10DLC registration for partner clients, including Twilio Trust Hub profiles, Brand and Campaign submissions, and fixing rejections. - Set up rebilling, pricing plans, and usage limits (e.g., Stripe, per-minute markups, credit wallets) for each partner. - Run test calls and a go-live checklist before launch: agent quality, transfers, CRM sync, calendar booking, A2P status, and billing. - Train partners to use, sell, and support the platform through live sessions, recorded walkthroughs, SOPs, and help-center articles. - Act as the partner's main point of contact during onboarding; track progress, deadlines, and blockers in our project management tool or CRM. - Troubleshoot onboarding issues across branding, domains, CRM integrations, webhooks, phone numbers, A2P, and billing