Voice Product Manager
Focusing on consumer needs, the full-time remote Voice Product Manager will shape and improve the HomeQuote Explorer voice experience, driving enhancements in quote completion, lead conversion, and customer experience while collaborating with cross-functional teams. Key responsibilities Manage and enhance voice-driven quote journeys and agent-supported workflows within the HomeQuote Explorer system Collaborate with User Research, UX Design, and Data Analysis teams to define problem statements and build business cases for experience improvements Drive measurable improvements in operational efficiency and customer experience across voice interactions Required qualifications A minimum of 10 years of related professional work experience in product definition and delivery through digital, voice, and agent channels OR a Bachelor's degree or higher with a minimum of 7 years of relevant professional experience Experience synthesizing insights from competitive intelligence, performance data, and user research Ability to identify data and metrics needs, utilizing analytics tools for actionable insights Strong understanding of user-centered design frameworks and cross-functional relationship building Experience: 10 years required