Volunteer Partner (Systems and Insight) at Royal Voluntary Service

Job description

Royal Voluntary Service has an opportunity available for a Volunteer Partner (Systems and Insight) to join our team, working remotely from within the UK. You will join us on a Full-time, Permanent basis, and in return, you will receive a salary starting from £31,897 per annum. Royal Voluntary Service mobilises volunteers to build a stronger, more connected Britain. We believe in volunteering for all and work to grow participation across all backgrounds, ages and abilities. Our volunteer-powered services provide practical help and human connection to people who need it most. GoVo, our digital volunteering platform, helps people find causes they care about and supports charities across the country. About the Volunteer Partner (Systems and Insight) role: Ensuring the volunteer experience and journey is at the forefront of decision making and delivery is a crucial area and requirement within all of our services. The role of the Volunteer Partner, as part of the Volunteering Team, is to act as an ambassador for our volunteers. From developing programme or guidance materials, delivering training to managers or engaging with volunteers to inform learning and development opportunities, this role is a key component of the Volunteer Team and provides an opportunity to deliver meaningful outcomes for the Charity. This role will also have a particular focus on our systems and processes to enhance the Volunteer Experience and deepen our understanding and learning to improve frameworks further. Hours: 35 hours a week, Monday to Friday Location: Home based within the UK, with regular national travel

Job requirements

Knowledge

• Specific knowledge and understanding of the external volunteering environment across England, Scotland and Wales
• A good understanding of safeguarding and governance requirements in volunteering, such as DBS, PVG etc.
• Robust understanding of volunteering frameworks and development.
• Detailed knowledge of VMS functionality and development techniques

Skills

• Experience of investigating and handling volunteer issues and concerns as well as safeguarding cases.
• Proven ability to work successfully in partnership with internal and external partners.
• Excellent communication skills at all levels and stakeholder influencing skills.
• Ability to deliver volunteer engagement and development enhancement plans.
• The ability to inspire, motivate & sustain positive volunteer relationships.
• Ability to utilise, develop and/or manage change across a range of IT platforms.

Experience

• Experience of confidently and professionally conveying information both written and oral in a clear, concise and persuasive style.
• Experience of volunteer management and engagement on a regional and/or national scale
• Demonstrable experience of enhancing volunteer management systems and associated marketing modules such as Dynamics.
• Successful background in developing surveys and/or consultations processes to inform volunteer engagement, support and communication.
• Segmenting cohorts of volunteers to develop targeted insights

Job responsibilities

• Programme Lead on the development of existing or new processes to enhance insight and understanding of the Volunteer Experience at RVS.
• Utilise automated and manual processes to obtain volunteer feedback, learning and insight to champion the volunteer point of view in decision making of teams and action plans
• Work closely with ESG colleagues, and wider as needed, to implement a new ‘Value of Volunteering’ Impact Framework
• Support relevant staff, and the wider charity as needed, to ensure best practice, guidance and processes is followed in relation to the volunteer journey and their responsibilities.
• Act as a point of escalation for volunteer issues, concerns or risks that require additional support for resolution.
• Undertake regular service and engagement visits to ensure the Volunteer Team is visible and accessible to stakeholders
• To advise on, monitor and maintain volunteer documentation and process resources.
• To work with the Volunteer Team, and wider charity as needed, to align processes so that learning is captured from all areas of the charity to ensure continuous development.
• To work closely with the Safeguarding Team on all safeguarding matters around volunteering to ensure the correct resolution has been reached.
• To assist with volunteer journey and experience work as required by line management

This is how you'll be doing it: Equity, Diversity and Inclusion Sets a positive example through inclusive behaviours in all interactions. Values diverse perspectives and experiences, promotes equity, diversity, and inclusion, and contributes to a culture where everyone feels valued, respected, and able to thrive. Actively supports our commitment to reflecting the diversity of the communities we exist for. Environment and Sustainability Sets a positive example through environmentally responsible behaviours in day-to-day activities. Supports actions that reduce environmental impact, use resources responsibly and contribute to a more sustainable RVS. Actively supports Royal Voluntary Service's commitment to continuously improving environmental performance. Decision Making Generates and promotes solutions. Sees clearly which is the best way forward and makes decisions and commitments within appropriate time frames. Influences others to reach conclusions and gain agreements. Analysing Information Enjoys analysing data and seeks to identify and explores the key elements in information before making rational judgements and commitments. Utilises facts and figures when planning and reporting and is concerned about accuracy and detail. Planning and Organising Thinks things through well in advance and maps out future activities and resources, taking the key stages, requirements, and timescales into account. Likes to monitor to ensure that things are implemented and delivered effectively. Information Gathering Enjoys dealing with and refers to factual data. Likes to be well informed and understands the finer details. Prefers to access a wide range of information and opinion before making decisions and when solving problems. Persuading Others Works with others in a convincing way that leads to gaining agreement. Is prepared to negotiate to get what they want. Persevering in the face of opinions that differ from their own. Upbeat and motivational in style. Networking Is able to relate to people and build effective relationships. Likes talking things over with others and works well in an environment of mutual support and information sharing. Is not afraid to direct people or ask for their help. Supporting and Managing Others Supports and develops others through clear expectations, coaching, feedback and performance management. Is approachable, collaborative and dependable, while holding colleagues and suppliers to agreed standards.

Job benefits

• A salary starting from £31,897 per annum
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

If you feel have the skills and experience to become our Volunteer Partner (Systems and Insight) please click ‘apply’ today, we’d love to hear from you! This is the latest you'll be able to apply, providing we do not close to applicants early: The closing date for this role is 30 October 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot! At Royal Voluntary Service, we are committed to embedding sustainability, diversity, equity, and inclusion in everything we do. This means reducing our environmental impact, creating equitable opportunities, and fostering a culture where everyone feels valued, respected, represented, and able to thrive. You can read more about what we do at our website

Knowledge of volunteering environment, safeguarding and governance (DBS, PVG), VMS functionality, experience in volunteer management, partnership working, and enhancing volunteer management systems like Dynamics.

Key Responsibilities

• developing volunteer programs
• managing volunteer systems
• delivering training

Skills & Tools

Dynamics, VMS

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time, Contract
• Workplace: Remote — United Kingdom
• Salary: GBP 31,897 – 31,897 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan
• Generous parental leave

About Royal Voluntary Service

A charity that mobilises volunteers to build a stronger, more connected Britain. — Industry: Non-Profit Organizations and NGOs

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