VP, Customer Onboarding – Professional Services

Job Description:

• Lead Bidgely's global consulting organization of 40+ professionals
• Own the full services lifecycle from contracting and onboarding through implementation, launch, and ongoing professional services
• Report to the Chief Operating Officer and serve on the senior leadership team
• Lead, develop, and inspire teams spanning delivery, program management, solution architecture, and consulting
• Build a client-centric culture and design scalable organizational structures, roles, and career paths
• Attract, hire, and retain talent while developing next-generation services leaders
• Set goals, performance expectations, and development plans across the organization
• Set the vision and multi-year strategy for the services organization
• Scale and productize delivery through packaged implementation offerings, reusable assets, and AI-enabled tooling
• Own implementation methodology, delivery playbooks, quality standards, and governance frameworks
• Partner with Product, Engineering, DevOps, Data Science, and Data Engineering on coordinated launches
• Define and track KPIs including time-to-value, delivery quality, customer satisfaction, utilization, and margin
• Champion AI and automation within services delivery
• Own the services P&L, including contracting, revenue forecasting, gross margin, utilization, and cost management
• Lead resource and capacity planning
• Partner with Sales and Finance on scoping, pricing, statements of work, and change orders
• Develop packaged services offerings and pricing models
• Report services performance, forecasts, and investment priorities to the COO and executive leadership
• Serve as executive sponsor for strategic utility relationships
• Act as senior point of accountability for strategic engagements
• Lead ongoing professional services for live customers, including new modules, program expansions, and optimization
• Partner with Sales and Customer Success on services-led expansion opportunities
• Represent the services organization in executive business reviews, strategic pursuits, and industry forums
• Translate delivery insights into Product and R&D roadmap priorities and implementation tooling
• Collaborate across Sales, Customer Success, Support, Product, and Engineering to deliver a seamless customer experience
• Contribute to company-wide strategy as a senior leadership team member
• Travel up to 25%

Requirements:

• 15+ years of progressive experience in professional services, consulting, or enterprise software delivery
• Significant experience leading multi-level organizations of managers and senior leaders
• Experience at a leading global systems integrator or management consulting firm
• Proven track record leading the transformation and scaling of a professional services or implementation organization at an enterprise software company
• Demonstrated ownership of a services P&L, including revenue forecasting, margin, utilization, and resource planning
• Deep expertise in enterprise software implementation methodologies, delivery governance, and quality frameworks
• Strong executive presence and experience building trusted relationships with C-level customers and internal stakeholders
• Experience partnering with Product and Engineering to shape roadmap and implementation tooling based on customer insight
• Exceptional communication and leadership skills
• Bachelor's degree in business, engineering, computer science, or a related field
• Experience in the utility industry, at a utility software company, or at a consulting firm serving utilities is preferred
• Experience serving clients across multiple geographies is preferred
• Experience applying AI and automation to scale services delivery is preferred
• MBA or equivalent advanced degree is preferred
• Must be authorized to work in the United States without sponsorship

Benefits:

• Medical, Dental, and Vision insurance from day one
• HSA, FSA, and DCFSA plans
• 401(k) plan
• Flexible paid time off
• Annual wellness stipend
• Annual professional development stipend
• Paid parental leave
• Mental health and wellness resources for you and your family
• Preferred pricing on entertainment, technology, and insurance products
• Access to mentorship from experienced industry leaders
• Remote-friendly scheduling built around how you work best
• Paid time to volunteer for causes you care about
• Growth potential at a fast-scaling company
• Collaborative environment
• Hands-on exposure to AI, machine learning, and data platforms
• Discretionary annual bonus
• Equity

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