VP of Customer Growth

Role Description The VP of Customer Growth is a full-time, remote leadership role responsible for driving sustainable revenue growth, customer acquisition, and retention across all channels. This role oversees customer growth strategies from planning through execution, collaborating closely with sales, marketing, and business development teams to expand market presence and enhance the customer lifecycle. Day-to-day responsibilities include setting growth targets, analyzing performance metrics, optimizing customer journeys, and identifying new opportunities for expansion. The VP of Customer Growth leads cross-functional initiatives, mentors team leaders, and ensures alignment between customer needs, company offerings, and long-term strategic objectives. This role also involves presenting insights and growth plans to executive leadership, managing budgets, and continuously improving processes based on data-driven decision-making.

Qualifications

Strong Sales and Business Development skills, with a track record of driving revenue growth and building long-term customer relationships. Proven Team Leadership experience, including leading cross-functional teams, coaching talent, and fostering a collaborative, performance-driven culture. Advanced Strategic Planning capabilities, with experience in setting growth objectives, prioritizing initiatives, and executing against long-term goals. Solid Marketing expertise, particularly in customer acquisition, retention strategies, and alignment of brand messaging with growth objectives. Ability to interpret complex data, customer analytics, and market trends to inform decisions and optimize customer journeys. Excellent communication, negotiation, and stakeholder management skills, including experience presenting to senior leadership. Demonstrated ability to work effectively in a remote environment, managing distributed teams and maintaining strong collaboration. Bachelor’s degree in Business, Marketing, or a related field; an advanced degree (MBA or equivalent) is a plus. Experience in high-growth or transformation environments, preferably within relevant industry sectors.