VP of Customer Value

Company Description

Growth Capital Partners is a boutique financial advisory and consulting firm focused on helping early-stage companies position themselves for sustainable growth. The firm specializes in Capital Markets and M&A advisory, guiding clients on operations, governance, and financial strategies to support successful capital raises and enhanced valuations. Service offerings are organized into Capital Raising Advisory Services, General Business Consulting, and Start-up Advisory Services. Team members collaborate closely with innovative businesses across industries, providing tailored, high-impact guidance. The environment is professional, client-centric, and suited to individuals who are detail-oriented and comfortable working with growth-focused organizations. Role Description The Personal AM Front Desk role is a full-time, remote position responsible for managing front-line communication and administrative support for the firm. Daily tasks include answering and directing phone calls, responding to general inquiries, and providing courteous, professional customer service to clients and partners. The role also involves scheduling and coordinating virtual meetings, maintaining digital records and directories, and supporting basic administrative processes such as document organization and data entry. This position works closely with team members to ensure smooth information flow, timely responses, and a polished, consistent client experience in a remote environment.

Qualifications

Candidates should possess strong Phone Etiquette and Receptionist Duties skills to manage calls, route inquiries, and present a professional first point of contact. Candidates should possess solid Customer Service and Communication skills to handle client interactions, address questions, and convey information clearly and respectfully. Candidates should possess reliable Computer Literacy skills to work with email, calendars, video conferencing platforms, and basic office software in a remote setting. Previous experience in a front desk, administrative support, or client-facing role is beneficial. Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. Comfort working independently in a remote environment, with reliable internet access and a professional workspace. High school diploma or equivalent required; additional education or training in business, administration, or related fields is a plus.