Windows Systems Engineer

Overview

PLEASE NOTE: No corp-to-corp candidates will be accepted. Tier One Technologies is seeking a Windows Systems Engineer with experience in application packaging and endpoint management. This remote Contract-to-Hire position will be originated in Raleigh, NC. Must be a US citizen. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities - Contribute to the modernization of the company’s endpoint environment, including Windows 11, Office 365, and other technologies supporting workplace transformation. - Perform and coordinate endpoint device updates, patching, application packaging, App Store publishing, vulnerability remediation, and pilot testing across the company. - Support these activities across all teams within endpoint Integration and coordinate with other departments as needed. - Leverage AI tools to deliver secure, reliable, and modern endpoint solutions, selecting appropriate tools and ensuring responsible data handling. - Hand on knowledge of modern Windows, iOS and Android Operating systems. - Operate, maintain, and support complex endpoint technology components. - Develop scripted solutions (PowerShell/VBScript), package applications (Flexera WiseScript/InstallShield), and automate endpoint health remediation (e.g., service status, restarts, disk space, CPU, Event Logs) to remove legacy software, install updates, and address technical issues across user devices. - Analyze and resolve component-level availability/performance issues; collaborate with vendors to implement approved fixes. - Track open tickets, documenting every stage, including conversations, GitHub script revisions, time logs, testing schedules, and Tanium target creation for script rollouts. - Build and maintain specialized knowledge of current and emerging technologies within assigned platforms. - Provide training and knowledge transfer to less experienced IT team members. - Deliver user assistance, training, and information sharing. - Provide customer-facing support across diverse technology components. - Adhere to formal change and test management procedures. - Escalate atypical or unexpected findings promptly. - Create action plans to resolve detected faults and track outcomes. - Install, test, and implement complex component-level infrastructure changes independently. - Conduct isolation testing for faulty equipment and software. - Establish and refine operational processes to deliver world‑class technology platforms. - Utilize associated management systems to operate and monitor platforms. - Perform capacity and performance analysis; develop and implement optimization recommendations. - Develop recommendations and implementation procedures for new hardware/software; prepare materials suitable for presentations. - Document solutions approach comprehensively and maintain troubleshooting records. - Maintain computer‑based documentation and ticket systems to record configurations, track changes/issues, and compile performance data. Qualifications - A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience 8+ years of relevant professional experience. - Proficiency in PowerShell scripting, with a focus on creating Windows packages within an endpoint environment. - Experience with Tanium and related endpoint management technologies. - Proven ability to collaborate across functions and work effectively with diverse teams to achieve shared objectives. - Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. - Excellent multitasking and time management skills, with the ability to prioritize and manage multiple concurrent projects. - In-depth knowledge of distributed system architectures, including hardware and software components. - Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently. - Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment. - Effective oral and written communications skills. - Must be a US Citizen and be able to obtain a Position of Public Trust Clearance. - Candidate must have lived in the United States for the past 5 years. - Cannot have more than 6 months travel outside the United States within the last 5 years. - Military Service excluded.