Workflow Coordination Specialist

Job Title: Workflow Coordination Specialist Monthly Pay: $3,932 - $5,682 USD per month Summary: Every completed workflow gives internal teams a clear next action by organizing incoming requests, tracking ownership, and highlighting work that needs attention. As a Workflow Coordination Specialist, you will organize desk-based requests from shared queues, emails, and tickets so work moves between teams with reliable context. You will sit within the operations function and work under an operations team lead, partnering with requesters, subject matter contacts, and teams completing assigned work. This fully remote position is work from home in Maryland, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Job Responsibilities: Monitor shared request queues, incoming emails, and ticket updates; identify the requested outcome, owner, due date, and dependencies before routing work. Review submissions for complete details, correct contact information, priority indicators, and available background notes before assigning or returning requests for clarification. Create and update task entries in a project management system such as Microsoft Project, using clear status labels, owners, milestones, and next actions. Maintain trackers in a spreadsheets and data entry tool such as Microsoft Excel to show request volume, assignment status, aging items, and upcoming handoffs. Coordinate handoffs between requesters and internal teams, confirming that each receiving contact has the context needed to begin assigned work. Send concise follow-up messages when a task lacks an owner, required details, confirmation, or a status update by the expected checkpoint. Escalate blocked, overdue, unclear, or competing requests to the operations team lead and the appropriate subject matter contact with complete notes on the issue. Check ticket and tracker updates throughout the workday, reconcile conflicting status information, and keep request notes current for colleagues. Prepare routine summaries of open work, completed handoffs, recurring blockers, and pending decisions for the operations team lead. Support quality by maintaining accuracy, timely turnaround, complete notes, appropriate follow-up, and consistent status information across assigned workflows. Qualifications: High school diploma or equivalent. About 1-2 years of related coordination, operations support, task tracking, or request handling experience preferred. Knowledge of intake practices, task dependencies, ownership tracking, and structured handoffs in a business operations setting. Familiarity with a project management system such as Microsoft Project and a spreadsheets and data entry tool such as Microsoft Excel preferred. Ability to review incoming details, distinguish urgent blockers from routine requests, and apply established routing guidance. Clear written communication for follow-up messages, status notes, summaries, and escalation context. Ability to manage several active requests while maintaining orderly task information and dependable follow-through. Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times. Authorization to work in the United States. Perks & Benefits: Fully remote work from home in Maryland, United States. Structured onboarding and training on Microsoft Project, Microsoft Excel, request routing, and status tracking practices. Regular check-ins with the operations team lead to review priorities, blockers, and handoff approaches. Builds skills in requirements management, dependency tracking, capacity awareness, and workflow visibility. Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.