Workforce Planning Coordinator
Reporting to the Senior Workforce Manager, the Workforce Planning Coordinator is a key operational role within the Workforce Planning team, responsible for the day-to-day administration of Blueprint, [solidcore]’s internal scheduling platform. In this role, you will own back-end platform management, Area Manager support, inbox operations, and the reporting that keeps scheduling decisions running smoothly across all studio locations. You’ll also contribute to cross-functional workforce planning efforts by supporting the creation of training materials, release communications, and resources that enable studio teams to use Blueprint effectively and consistently. This role is a great fit for someone who is operationally sharp, comfortable in a tech-adjacent environment, and thrives in a fast-paced, detail-oriented setting. Key Responsibilities:
- System Administration & Maintenance
- Manage the day-to-day back end of Blueprint, including user access, attributes, and permissions
- Monitor data feeds and integrations; identify, troubleshoot, and resolve system errors promptly
- Troubleshoot common platform issues and escalate technical problems to the Senior Workforce Manager as needed
- Perform QA and UAT testing on the Blueprint staging site ahead of new feature releases, bug fixes, and platform updates
- Intake, review, and approve or deny incoming class theme requests in accordance with [solidcore]'s music policy
- Perform manual integration checks between Blueprint and MBO
Training, Support & Compliance
- Serve as a first point of contact for Area Manager questions and issues related to Blueprint
- Own the Blueprint team inbox- triaging incoming requests, responding to routine inquiries, and routing complex issues appropriately
- Support with the creation of release communications, training materials and best practices for internal users of Blueprint.
- Support office hours sessions hosted by the team, helping prepare materials and facilitate Q&A
- Build relationships with the AM team to understand scheduling pain points and surface feedback to the broader Workforce Planning team
- Monitor and enforce brand standards, deadlines, and compliance requirements across all studio locations.
- Track recurring questions and use them to inform SOP updates and training material improvements
What We're Looking For:
- Minimum Qualifications
- 1–3 years of experience in fitness, studio operations, coordinator, or administrative role.
- Proficiency in G-Suite (particularly Google Sheets)
- Full-time availability (40 hours/week) with the ability to work remotely.
Preferred Qualifications
- Experience with scheduling or workforce management systems
- Familiarity with Mindbody Business platform.
- Experience working in a high-growth or startup environment.
- Previous experience collaborating with cross-functional teams or supporting multi-location operations.
Key Skills & Attributes
- Highly organized and detail-oriented with strong data management skills.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Excellent verbal and written communication skills.
- Analytical mindset with strong problem-solving abilities.
- Professional, reliable, and aligned with [solidcore]’s values and brand standards.
- Entrepreneurial spirit with a willingness to “roll up your sleeves.”
- Collaborative team player who builds strong cross-functional relationships.
- Passion for fitness, wellness, and the [solidcore] community.
Compensation & Benefits:
- Annual bonus eligibility based on performance
- Monthly cell phone stipend
- 401k with employer match
- Health, dental, and vision insurance
- Flexible PTO
- Free drop-in classes
- And MORE