Workforce Planning Coordinator

Reporting to the Senior Workforce Manager, the Workforce Planning Coordinator is a key operational role within the Workforce Planning team, responsible for the day-to-day administration of Blueprint, [solidcore]’s internal scheduling platform. In this role, you will own back-end platform management, Area Manager support, inbox operations, and the reporting that keeps scheduling decisions running smoothly across all studio locations. You’ll also contribute to cross-functional workforce planning efforts by supporting the creation of training materials, release communications, and resources that enable studio teams to use Blueprint effectively and consistently. This role is a great fit for someone who is operationally sharp, comfortable in a tech-adjacent environment, and thrives in a fast-paced, detail-oriented setting. Key Responsibilities:

• System Administration & Maintenance
• Manage the day-to-day back end of Blueprint, including user access, attributes, and permissions
• Monitor data feeds and integrations; identify, troubleshoot, and resolve system errors promptly
• Troubleshoot common platform issues and escalate technical problems to the Senior Workforce Manager as needed
• Perform QA and UAT testing on the Blueprint staging site ahead of new feature releases, bug fixes, and platform updates
• Intake, review, and approve or deny incoming class theme requests in accordance with [solidcore]'s music policy
• Perform manual integration checks between Blueprint and MBO

Training, Support & Compliance

• Serve as a first point of contact for Area Manager questions and issues related to Blueprint
• Own the Blueprint team inbox- triaging incoming requests, responding to routine inquiries, and routing complex issues appropriately
• Support with the creation of release communications, training materials and best practices for internal users of Blueprint.
• Support office hours sessions hosted by the team, helping prepare materials and facilitate Q&A
• Build relationships with the AM team to understand scheduling pain points and surface feedback to the broader Workforce Planning team
• Monitor and enforce brand standards, deadlines, and compliance requirements across all studio locations.
• Track recurring questions and use them to inform SOP updates and training material improvements

What We're Looking For:

• Minimum Qualifications
• 1–3 years of experience in fitness, studio operations, coordinator, or administrative role.
• Proficiency in G-Suite (particularly Google Sheets)
• Full-time availability (40 hours/week) with the ability to work remotely.

Preferred Qualifications

• Experience with scheduling or workforce management systems
• Familiarity with Mindbody Business platform.
• Experience working in a high-growth or startup environment.
• Previous experience collaborating with cross-functional teams or supporting multi-location operations.

Key Skills & Attributes

• Highly organized and detail-oriented with strong data management skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Analytical mindset with strong problem-solving abilities.
• Professional, reliable, and aligned with [solidcore]’s values and brand standards.
• Entrepreneurial spirit with a willingness to “roll up your sleeves.”
• Collaborative team player who builds strong cross-functional relationships.
• Passion for fitness, wellness, and the [solidcore] community.

Compensation & Benefits:

• Annual bonus eligibility based on performance
• Monthly cell phone stipend
• 401k with employer match
• Health, dental, and vision insurance
• Flexible PTO
• Free drop-in classes
• And MORE