Youth Program Customer Success Manager

Remote | Part-Time Contract Approximately 1-2 hours per week, depending on program needs. Hours could increase as program partners increase. About WeThrive WeThrive helps young people build entrepreneurial skills by turning their ideas into real businesses. Through hands-on programs, mentorship, and access to resources, we help young people develop the skills and confidence to create their own opportunities.

About the Role

We’re looking for a reliable, organized, and youth-centered Customer Success Manager to support the day-to-day delivery of WeThrive programs. You’ll work directly with WeThrive community partners to keep programs running smoothly and help participants make progress toward their goals This is a remote, contract position ideal for someone who enjoys managing multiple moving pieces, and turning plans into action.

Responsibilities

Manage program timelines, schedules, meetings, and deliverables. Keep program calendars, participant records, and documentation organized. Communicate with facilitators, partners, and internal team members to keep everyone aligned. Identify challenges early and follow up to make sure tasks and commitments are completed. Support partner reporting, program updates, and requests for participant information. Help ensure everyone involved understands their responsibilities and deadlines. Maintain accurate program data and participant records using WeThrive’s platform and other tools. Monitor engagement, attendance, milestones, and program completion. Gather participant feedback, success stories, and examples of student work. Qualifications 1+ years of experience in program management, youth development, education, entrepreneurship, community programs, or a related field. Strong organizational and project management skills. Experience coordinating multiple projects, people, and deadlines. Clear, friendly, and professional communication skills. Comfortable building relationships with partners and holding them accountable in a supportive way. Strong follow-through and the ability to work independently in a remote environment. Comfortable using digital tools such as Google Workspace, spreadsheets, project management platforms, and virtual meeting tools. Able to track details, identify problems, and take initiative without needing constant direction. Experience supporting entrepreneurs, small businesses, or startup programs is a plus. Experience coordinating mentors, workshops, or community partnerships is a plus.