Academic Advisor, Consultative Sales

Job Description:

• Consult families on the college readiness process and recommend tutoring programs based on their needs and budget
• Follow up with assigned leads and existing families in a timely manner
• Activate leads through high-volume calls and outbound SMS campaigns
• Deliver program recommendations via Zoom or phone
• Initiate program follow-through after purchase and manage customer relationships throughout the customer lifecycle
• Provide excellent customer service to achieve Net Promoter Score goals and ensure program success
• Support sales and customer retention for school and community partnerships
• Identify opportunities to expand brand recognition and generate new leads
• Handle challenging customer service needs
• Follow up with families and internal stakeholders regarding progress
• Collaborate with tutors to identify expansion and repurchase opportunities
• Craft recommendations to drive repurchases
• Generate sibling expansion purchases and parent referrals
• Attend fairs, conventions, community events, and school events to promote the business and generate leads
• Support regional business development activities as needed

Requirements:

• Experienced sales individual
• Excellent written and oral communication skills
• High attention to detail
• Ability to work in a fast-paced, high-activity environment
• Ability to make a high volume of calls and outbound SMS campaigns daily
• Ability to meet monthly sales quotas and booking goals
• Availability Monday through Friday, with some evenings and weekends expected
• Ability to travel minor to moderately as required
• E-Verify participation and right-to-work compliance

Benefits:

• Comprehensive health insurance
• Paid time off
• 401(k)
• Employee discounts
• Vibrant, collaborative company culture
• Monthly commission based on percentage to goal
• Minor to moderate travel as required to support business development activities

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