Customer Experience Champion II – Customer Success & Sales Specialist at brighthush

About brighthush and the Future of Connectivity

At brighthush, we are more than a technology provider – we are a catalyst for change, a bridge that connects people, businesses, and communities to the tools that shape tomorrow. With a global footprint and a relentless focus on innovation, brighthush empowers millions to live, work, and play with confidence, clarity, and creativity. Our mission is simple yet profound: to make every interaction a moment of delight, trust, and possibility.

As the world accelerates toward a hyper‑connected future, brighthush stands at the forefront, delivering cutting‑edge solutions that blend connectivity, security, and intelligence. We believe that the best experiences start with listening, learning, and leading – and that’s why we’re looking for a Customer Experience Champion who can embody these values and help us shape the next chapter of our story.

Why Join brighthush?

• Impact at Scale – Your work will touch thousands of customers daily, driving satisfaction, loyalty, and growth.
• Innovation‑Driven Culture – Collaborate with cross‑functional teams that experiment, iterate, and launch breakthrough products.
• Career Growth – Structured learning paths, mentorship, and clear advancement opportunities keep you moving forward.
• Work‑Life Harmony – Remote flexibility, supportive policies, and a vibrant community ensure you thrive both professionally and personally.

Key Responsibilities

As a Customer Experience Champion II, you will be the frontline advocate for our customers, ensuring every interaction is seamless, insightful, and value‑driven. Your day‑to‑day activities will include:

• Resolving complex customer inquiries and escalations with first‑contact resolution, leveraging deep product knowledge and problem‑solving skills.
• Providing clear, concise billing explanations and guiding customers through account management tasks.
• Identifying upsell and cross‑sell opportunities that align with customer needs, thereby driving revenue and enhancing the customer journey.
• Acting as a brand ambassador, showcasing brighthush’s portfolio of devices, home internet, and advanced services.
• Collecting and analyzing customer feedback to inform product improvements and service enhancements.
• Collaborating with technical support, sales, and product teams to deliver integrated solutions.
• Maintaining accurate, real‑time documentation of customer interactions in our CRM system.
• Participating in ongoing training, knowledge sharing sessions, and quarterly business reviews.

Essential Qualifications

• Bachelor’s degree or equivalent experience in a customer‑facing role.
• Minimum of 3 years in customer service, with at least 1 year in a sales‑oriented environment.
• Proven track record of meeting or exceeding revenue targets and customer satisfaction metrics.
• Strong analytical and troubleshooting abilities, capable of diagnosing and resolving technical and billing issues.
• Excellent verbal and written communication skills in English.
• Comfortable working a rotating schedule, including nights, weekends, and holidays.
• Self‑motivated, organized, and able to thrive in a remote work setting.

Preferred Qualifications

• Experience with Google Workspace (Docs, Sheets, Slides) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Technical background in troubleshooting hardware, software, and network connectivity.
• Prior exposure to telecom or connectivity products.
• Knowledge of CRM platforms such as Salesforce or Zendesk.
• Fluency in a second language.

Core Skills & Competencies

• Customer‑Centric Mindset – Empathy, active listening, and a genuine desire to help.
• Sales Acumen – Ability to identify needs, articulate value, and close deals.
• Problem‑Solving – Analytical thinking, resourcefulness, and a proactive approach.
• Technical Proficiency – Comfortable navigating multiple systems and troubleshooting device issues.
• Time Management – Prioritizing tasks, meeting deadlines, and managing a high volume of interactions.
• Collaboration – Working effectively with cross‑functional teams and external partners.
• Adaptability – Thriving in a fast‑moving environment with evolving processes and technologies.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and continuous learning modules covering product knowledge, sales techniques, and customer success best practices.
• Mentorship programs pairing you with seasoned leaders in customer experience and sales.
• Leadership training and certification pathways for those aspiring to managerial roles.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews with clear metrics and personalized growth plans.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Innovation, Inclusion, Integrity, and Impact. We celebrate diverse perspectives, encourage bold ideas, and reward results that drive real change. As a remote team member, you’ll enjoy:

• Flexible work hours within a defined shift window.
• Regular virtual team huddles, town halls, and social events.
• Access to a state‑of‑the‑art home office stipend and equipment.
• Opportunities to attend in‑person training sessions and conferences in Texas.
• A supportive manager who champions your success and well‑being.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based incentives, including commissions, bonuses, and shift differentials.
• Comprehensive health, dental, vision, and wellness plans.
• Life insurance, disability coverage, and identity protection.
• Retirement savings plan with company match.
• Paid time off: 15 days of vacation for new hires, growing with tenure; 8 paid holidays; 6 personal days; parental leave.
• Tuition assistance, adoption support, and pet insurance.
• Employee stock purchase plan and quarterly incentive awards.

Home Office Requirements

To ensure a productive remote experience, you’ll need:

• Private workspace free from distractions.
• High‑speed internet connection (minimum 25 Mbps via cable or fiber).
• Company‑provided laptop, headset, and peripheral equipment.
• Compliance with periodic home‑office audits to maintain workspace standards.

How to Apply

If you’re ready to bring your passion for customer success, sales excellence, and innovation to brighthush, we’d love to hear from you. Click the link below to submit your application and join a team that’s shaping the future of connectivity.

Apply to this role

At brighthush, we believe that every customer interaction is an opportunity to build trust, create value, and inspire loyalty. As a Customer Experience Champion II, you’ll be at the heart of that mission, turning challenges into solutions and conversations into lasting relationships. If you’re driven by curiosity, committed to excellence, and eager to grow in a dynamic, inclusive environment, we invite you to apply today and help us illuminate the world, one connection at a time.