Account Leader

Account Leader Core Role Overview Outline: Key Responsibilities & Core Activities Role Overview: As an Account Leader at Central Pro Supply, a specialized distributor of irrigation, turf, drainage, lighting, outdoor living, golf & municipal, equipment, and snow management, you drive revenue growth and customer engagement for your assigned territory. This is a hands-on customer-facing role. This role is focused on partnering with assigned accounts, re-engaging declining customers & dormant accounts, generating new revenue from current customers, and prospecting new customer relationships. The Account Leader will be communicating with and interacting daily with customers, partnering with contractors, responsible for increasing revenues, margins, and building lasting relationships in the green industry.

Key Responsibilities

Maintain alignment with the company’s core values, goals, policies, and procedures. Partner with assigned accounts, re-engaging declining customers & dormant accounts, and growing low volume accounts through proactive outreach, structured follow-up, and consistent customer service to generate new revenue. Increase quote-to order conversion rate via consultative selling. Strong focus on daily prospecting calls with the goal of partnering with new customers and generating new revenue. Establish a repeatable, scalable outreach model integrated with data-driven CRM process for sustained account expansion. Maintain CRM accuracy with detailed contacts, notes, and activity logs to enable precise reporting and team alignment.

• Collaborate with Marketing, Category teams, and Regional Sales Manager on promotions, campaigns, and monthly/quarterly training initiatives to improve our customer experience.

Deliver monthly performance reports and weekly alignments to track progress against revenue and efficiency goals. Provide expert advice and educate customers on product features, usage, compatibility to become a valued partner to our customer. Core Activities Time Management Proactively adhere to the company sales process. Conduct scheduled outbound calling to existing customers, declining customers & dormant accounts to identify customer needs, drive revenue. Schedule and conduct prospecting calls with the goal of partnering with new customers and generating new revenue. Perform systematic follow-up. Handle inbound customers inquiries, process quotes, track quote-to-order progress, and log all interactions in CRM. Upselling and cross selling Central Pro Supply product categories during conversations. Become a valued Partner to our customer, providing a consultative customer service experience with customers on the phone and/or during in-branch visits. Align weekly with Director or Regional Sales Manager reviewing pipelines, strategies, and performance metrics. Use CSD to properly set up customer accounts, provide quotes, enter orders, track deliveries, and generate invoices. Participate in product demonstrations and introduce other Central Pro Supply offerings. Participate in monthly training to improve knowledge of Central Pro Supply product lines, objective handling, and prospecting. Collaborate with branch teams to troubleshoot and resolve operational/sales issues. Monitor and achieve 2026 KPIs. Utilize tools daily such as Phocas to monitor and manage your business.