Account Manager

Hybrid Work Environment - work from home 3 days/week after training (in office Tuesdays & Thursdays) Generous benefits and fun perks! Do you enjoy building strong customer relationships and finding opportunities to grow business? If you're looking to work for a company that's upbeat, supportive, and a 5x recipient of Madison's "Top Workplaces" Award, let's connect! pc/nametag is part of Avery Products Corporation, which means you get the best of both worlds: the close-knit culture of a 90+ person team, backed by the strength and success of a growing global network. pc/nametag is looking for an Account Manager to build and strengthen relationships with our key customers while driving continued sales growth. In this role, you'll manage a portfolio of high-value accounts, serving as their primary point of contact and trusted partner. You'll focus on understanding customer needs, identifying opportunities to grow existing business, and delivering an exceptional customer experience. If you enjoy building lasting relationships, taking ownership of your accounts, and collaborating with others to achieve results, this could be a great fit for you! Your Day as an Account Manager: Build and maintain strong, long-term relationships with key customers, serving as their primary point of contact and trusted partner. Manage a portfolio of high-value accounts, focusing on customer retention, satisfaction, and year-over-year sales growth. Understand customer needs, upcoming events, and purchasing trends to identify opportunities and develop strategic account plans. Grow existing business through upselling, cross-selling, and identifying new opportunities within assigned accounts. Develop customized customer programs, including preferred vendor agreements, special pricing, and rebate opportunities, to strengthen partnerships and drive sales. Monitor account performance, buying patterns, and customer satisfaction to proactively address concerns and identify growth opportunities. Lead regular customer business reviews to evaluate performance, share recommendations, and plan for future needs. Manage customer orders and collaborate with customer service, graphic production, and other internal teams to ensure accuracy and on-time delivery. Maintain accurate customer information and sales activity in our CRM systems, while tracking progress toward sales goals. Represent pc/nametag at customer visits and tradeshows, building relationships and identifying new business opportunities. Your Qualifications: 3+ years of B2B sales or account management experience, with a proven track record of retaining and growing key customer accounts High school diploma or equivalent required Strong relationship-building skills with the ability to understand customer needs, develop tailored solutions, and identify opportunities for growth Excellent verbal and written communication skills, with the ability to confidently present, negotiate, and build relationships with key decision-makers Strong business acumen with the ability to analyze sales data, identify trends, and develop strategies to drive results Self-motivated and results-driven, with the ability to work independently, take initiative, and manage multiple priorities Strong organizational, time management, and problem-solving skills, with the flexibility to adapt in a fast-paced environment Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint Experience using AI tools, such as ChatGPT, Claude, or Microsoft Copilot, to improve efficiency and support daily business activities Ability to work Monday–Friday between the hours of 8 AM and 5 PM, with occasional travel (up to 15%) for customer visits and tradeshows Experience with CRM systems (HubSpot preferred), Microsoft Dynamics 365 Business Central, or the event, tradeshow, or promotional products industry is a plus Who We Are: At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why we've made it our mission to create a more connected world through innovative, socially conscious products and service offerings. Best known for our customizable identification items like name badges, lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable meetings, conferences, and gatherings that make an impact. What we offer: Our employees are our greatest asset. That's not just a catchy phrase—it's the pc/nametag way! We support you by offering tons of opportunities for growth, development, and support. Plus, we’ve also got you covered with full benefits, PTO, and more: Competitive Pay: Receivecompensation commensurate with experience. Comprehensive Benefits: Includes health, dental, 11 paid holidays, and more. Amazing 401(k): Save for the future with our 401(k)-match program. Generous PTO: Enjoy paid time off starting at 16 days per year. Gainshare Bonus Plan: Celebrate company success with financial bonuses. Hybrid Environment: Support work/life balance with the flexibility you need. Growth Opportunities: Support your professional development year-round. Did we mention we love having fun? Happy hours, team outings, catered lunches, themed dress-up days, and ice cream socials are just a few examples of activities we host to infuse fun into the workweek. Join the Tag Team! If you're ready to join a company where you can learn, grow, and celebrate your hard work in a supportive environment, pc/nametag is the place for you. Learn more by visiting our website at pcnametag.com. Apply online with your resume and indicate Account Manager the subject line. We are proud to be an equal opportunity employer and provide a drug-free workplace. Benefits 401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off Vision insurance Work Location: Hybrid remote in Verona, WI 53593